Author: Sherril Hanson

Funding complements the recent equity investment from Round13 Growth
The Cloud Customer Experience Platform helps businesses connect with customers through omnichannel capabilities such as voice and social media channels
Pega Platform intelligently automates service workflows to support ambitious growth and digital transformation targets
Strategic partnership extends the reach of LiveVox’s fully integrated, cloud-based contact center solutions, providing a “land and expand” sales opportunity for AppSmart advisors
The board includes leaders from Airtel, Flipkart, Sharechat, Landmark Group, OYO, HT Media, BigBasket, Navi, Wakefit and CoinDCX.
NICE Enlighten enables efficient targeted behavioral coaching for CSAT improvement and massive productivity gains
Customers can realize up to 286% ROI after adopting data-driven processes

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