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Author: Sherril Hanson

Sherril Hanson

Canada’s DMV Veterinary Centers Deploys 8×8 Contact Center For Microsoft Teams To Meet Rapidly Increased Customer Demand

Emergency Animal Hospital and Veterinary Specialist Extends Customer Engagement Capabilities Using 8×8 CPaaS SMS API to Better Manage Emergency and Non-emergency Pet Care Inquiries
Sherril Hanson

Clickatell’s 2022 Prediction: Brands Will Prioritize Chat Commerce to Improve the Consumer Experience, Becoming a Multi-Billion Dollar Market

Convergence of fast-growing CPaaS, CCaaS, and Digital Commerce sectors drives adoption of Chat Commerce
Sherril Hanson

Brands Experience The Future of Marketing With Selligent Marketing Cloud

CM Group Investment in Selligent Drives Product Innovation and Supports Local European, North American and Industry-Specific Relationships
Sherril Hanson

Cooleaf Expands Employee Rewards Catalog to Include Merchandise, Curated Gift Boxes, Company Swag, and More

Cooleaf’s Expanded Employee Rewards Catalog Offers a Range of Gifts and Incentives Perfect for Any Team
Sherril Hanson

Qualtrics Announces New Reston Office and Plans to Create More than 400 New Tech Jobs in the Washington Metro Area

A new 85,000 square-foot office located in Reston Station will serve as a hub for talent focused on AI and machine learning, and public sector growth
Sherril Hanson

Informatica Unveils 2021 State of the CDO Study

Data Fragmentation Emerges as Biggest Barrier to Digital Transformation in 2022
Sherril Hanson

Five9 Rated Highest in Overall Vendor Satisfaction Among Customers Surveyed by Industry Analyst DMG Consulting

Five9 earned 33 perfect scores out of a possible 34 and received the highest ratings across four overarching categories: vendor satisfaction, product features, platform features, and Workforce Optimization (WFO) / Workforce Engagement Management (WEM) capabilities.
Sherril Hanson

InMoment Ranked in Top 50 Insights & Analytics Report by the Insight Association

Company recognized for leadership prowess in Gartner, Forrester, G2 Grid, and Top 5O Insights & Analytics Reports for its unique blend of CX best practices and modern market research approach
Sherril Hanson

Alvaria Recognized with the Frost & Sullivan Customer Value Leadership Award at the 2021 Excellence in Best Practices Awards Gala

Industry’s highest accolades for Outbound Campaign Management presented to Alvaria
Sherril Hanson

Khoros Reveals Priorities and Pitfalls for CMOs in Navigating the Rise of Digital Commerce

New whitepaper highlights the importance of human connection and seamless experiences in digital marketing strategies
Sherril Hanson

Freshworks Helps Africa’s Leading Media Company MultiChoice Deliver a Modern Employee and Customer Experience

Freshdesk helped increase satisfaction scores across 20 million Multichoice subscribers; while Freshservice streamlined internal employee IT support tickets
Sherril Hanson

Poor customer experiences costing businesses up to USD 216 billion in India, says Qualtrics Study

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