Author: Sherril Hanson

In 2021 State of Personalization Maturity Report, Increased Investments Translate Into Greater Results.
Uniphore joins Cisco SolutionsPlus Partner Program
Companies Can Now Quickly Identify What Their Users Are Saying; Viable’s First Natural Language Analysis of Shopping Apps Says Chewy is the Most Beloved and Target is “A Mom’s Best Friend”
Customers demand relevant and timely experiences as data-driven marketing and personalisation becomes standard
Company Also Ranked Highest in All Use Cases in Gartner 2021 Critical Capabilities for Master Data Management
Organizations have emerging opportunities – and threats – to consider as consumer loyalty increasingly takes into account broader relationships to companies
The charity will use insights to design improved and new experiences encouraging participation and raising awareness across six countries
New Metrics partners with Medallia to help organizations in KSA realize Vision 2030 objectives.
Embedded in Five9 Agent Desktop Plus, eGain Knowledge Hub for Five9 delivers proactive knowledge and AI conversational guidance to empower contact center agents

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