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Author: Sherril Hanson

Sherril Hanson

Mastercard to Add to Services Momentum with Acquisition of Dynamic Yield, McDonald’s Cutting-Edge Personalization Platform

McDonald’s Will Continue to Scale and Integrate the Technology to Further Enhance Customer Experience
Sherril Hanson

Optimizely Launches Integrated B2B Commerce & Content Cloud Solution

Integration enables businesses to deliver optimal digital experiences across all audiences and improve collaboration for marketers .
Sherril Hanson

Amplitude Ranks #1 in Three Analytics Categories by G2, Announces 2021 Datamonsters of the Year Winners

Awards mark the fifth consecutive report that users rank Amplitude the #1 product analytics solution
Sherril Hanson

Braze Reports Fiscal Third Quarter 2022 Results

Third quarter revenue grew 62.6% year-over-year to $64.0 million
Sherril Hanson

Algolia Powers 12 Billion Searches with E-Commerce Customers on Cyber Weekend, a 5% Increase YoY Despite National Decrease in Online Spending

Overall online retail searches increased by 5.4% during Cyber Weekend 2021 according to Algolia’s retail customer data
Sherril Hanson

TELUS International Named a Leader in IDC MarketScape: Worldwide Digital Customer Care Services 2021-2022

Vendor assessment of digital customer care services firms transforming service delivery with automation/AI, cloud/platforms, omnichannel, and self-service
Sherril Hanson

PCI Pal Provides Secure, Compliant Payments for Talkdesk Global Customers

Joint Talkdesk, PCI Pal customer relationships expand to include Air Business, Metabolic Living, Resideo, Scotts, Tucows, and Weekendesk
Sherril Hanson

CallMiner Named Automation Solution of the Year at CCW Excellence Awards

The CallMiner Conversation Analytics Platform recognized among industry-leading solutions driving contact center and customer experience excellence
Sherril Hanson

TaskUs Partners with Artificial Intelligence Provider ASAPP to Offer a Customer Experience of the Future

CCW BPO of the Year, TaskUs, and Automation Solution of the Year Finalist, ASAPP, Work to Advance Digital Engagement in First Deal
Sherril Hanson

Algolia Named A Great Place To Work For The First Time

Employees cite the five core values of trust, humility, grit, candor and care as reasons for the company’s strong work culture
Sherril Hanson

Five9 Wins Best in Biz Awards for Enterprise Product of the Year, Support Department of the Year and Executive of the Year

Sherril Hanson

NICE Named a Leader in 2021 SPARK Matrix for Voice of the Customer

NICE VoC recognized for built-in AI and analytics and real-time actions that help organizations instantly act on customer feedback to drive better customer engagement in Quadrant Knowledge Solutions report
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