The Company Acquires AddOptify, a Provider of Guided Selling Solutions for SugarCRM Customers Worldwide, to Automate and Accelerate Business Processes and Workflows
Integrated, data-driven module provides tools to better support, develop and engage agents, allowing them to better meet rising interaction volumes and complexity
The project, which covers all the Israeli operator’s lines of business, was completed in less than 10 months using a DevOps approach and CI/CD practice to ensure maximum responsiveness and agility during implementation
Poor IT experiences are contributing to the Great Resignation, yet the overwhelming majority of organizations don’t have the right tools in place to measure experience
New research from imimobile points to customer experience as a key business imperative, with 75% of respondents rating it crucial to purchasing decisions
