Author: Sherril Hanson

Adds Berlin location to Phenom’s growing European footprint

Emplifi found that more than half of the 2,000 consumers it surveyed expect brands to respond to online customer service inquiries within an hour, and 1 in 6 online shoppers will abandon a purchase because of a single bad experience, underscoring the disconnect between customer expectations and brand CX efforts

NAB, one of the largest banks in Australia, expands its relationship with Khoros to advance its messaging and AI capabilities, and transform the way it interacts with customers

Compass Group Canada to amplify their track record of outstanding customer service, driven by Foodback’s simple platform and in-the-moment customer insights.

Vantage Circle has conducted a detailed analysis and survey that the global leaders adopted to navigate effective employee engagement in the hybrid work culture

By personalizing first- and third-party search experiences with the help of AI, healthcare organizations can identify and address unique patient needs — and increase conversions in the process.

The X Index, Havas CX’s proprietary barometer of customer experience efficiency, shows CX is most meaningful when it combines the best functional service with meeting emotional citizen expectations