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Author: Sherril Hanson

Sherril Hanson

Contentsquare Launches First Cookieless Experience Analytics Solution to Help Businesses Build Digital Trust

New Cookieless Technology Continues To Fuel Brand Insights for Improved Experiences While Making Customer Privacy The Top Priority
Sherril Hanson

Medallia Partners with New Metrics to Expand Operations in the Middle East

New Metrics will resell Medallia software and provide professional services to customers in the region.
Sherril Hanson

Pipedrive Appoints Experienced Technology Industry Leader Dominic Allon as CEO

Sherril Hanson

Qualtrics and Genesys Form New Partnership to Help Companies Deliver World-Class Customer Service Experiences

New alliance gives companies a comprehensive view of the customer service experience, based on sentiment and service history, to improve retention and brand loyalty
Sherril Hanson

Boohoo Group Selects Bloomreach to Power Unified Customer View and Impactful Marketing Campaigns

Sherril Hanson

Heap Unveils Heap Illuminate, A Suite of Tools that Proactively Surface “Unknown Unknowns” in User Behavior

Sherril Hanson

Talkdesk Retail Smart Service Brings the Power of Artificial Intelligence to Customer Self-Service and Agent Interactions

Intelligently automates common requests and enables contact center agents to deliver more personalized and profitable customer experiences
Sherril Hanson

LivePerson and Adobe transform digital experiences with conversational AI and personalization

Combination empowers brands to enrich customer intelligence to increase conversions and sales and build deep, long-term relationships
Sherril Hanson

Talkdesk Financial Services Experience Cloud™ Reimagines the Banking Experience

First enterprise-grade contact center solution purpose-built for the financial services industry
Sherril Hanson

NICE Introduces First-of-its-Kind AI Solution for Voice of the Customer to Prevent Customer Churn and Reduce Costly Repeat Calls

NICE Enlighten AI Feedback powers agile real-time action with hyper-personalized surveys to quickly resolve customer issues
Sherril Hanson

Talkdesk Healthcare Experience Cloud™ Reimagines the Patient Experience

First enterprise-grade contact center solution purpose-built for the healthcare industry
Sherril Hanson

Bollé Brands Selects Alida to Drive Innovation and Growth Fueled by Customer Experience

Alida empowers Bollé Brands to guide product portfolio expansion decisions with customer insights
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