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Author: Sherril Hanson

Sherril Hanson

Genesys Named a Leader in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service

Cloud customer experience provider placed highest for ability to execute
Sherril Hanson

Talkdesk Valuation Triples to More Than $10 Billion, Appoints First Chief Financial Officer

Series D funding and appointment of new chief financial officer ignite company’s next stage of growth in addressing the worldwide demand for cloud contact center solutions
Sherril Hanson

Glisser Optimizes Customer Journeys and Increases Retention with Medallia Strikedeck Platform for Customer Success

Virtual, in-person, and hybrid customer event company to centralize previously siloed customer information and automate workflows and playbooks.
Sherril Hanson

Merkle Collaborates with Magnite on Merkury Identity Resolution Platform

Sherril Hanson

CSS Corp launches CSS EDISON™, a Cloud-Based Digital Customer Experience Transformation Platform

Sherril Hanson

Content Guru named in 2021 Gartner® Magic Quadrant for Contact Center as a Service

Sherril Hanson

Medallia Sense360 Releases New Analysis of How the Pandemic Shaped the Future of the Retail Industry

Consumers continue to embrace digital platforms, even as pandemic restrictions begin to lift.
Sherril Hanson

New Genesys Capabilities Enable Out-of-the-Box AI and Automation for Empathetic Customer Experiences Based on Context and Intent

With new Genesys Cloud CX features, companies can easily integrate AI and automation across digital and voice channels
Sherril Hanson

NICE Expands Digital CX Leadership with Digital Customer Guidance

NICE empowers organizations to revolutionize customer service by creating end-to-end digitally fluent and guided journeys
Sherril Hanson

Ada’s Automation-First Approach Helps Retailers Accelerate Innovation and Prepare for Their Brands’ “Superbowl Moments”

New platform integrations and research helps ensure ecommerce and retail brands are equipped to handle Black Friday and Cyber Monday 2021
Sherril Hanson

Verint is Expanding its Cloud Platform Capabilities to Help Brands Accelerate Digital-First Customer Engagement

Conversocial Acquisition Will Enhance Verint Customer Engagement Platform with Additional Social and Messaging Channels and Further Expand its Conversational AI Capabilities
Sherril Hanson

Zoho Launches Canvas, The Industry-First Design Studio to Re-envision The CRM Experience For Enterprises

Canvas brings consumer-level simplicity to the CRM user experience through a no-code design studio, increasing CRM adoption rates
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