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Author: Sherril Hanson

Sherril Hanson

Merkle’s Latest 2021 Customer Engagement Report Focuses on Operationalizing Data to Power Next-Level Experiences

Merkle’s Latest 2021 Customer Engagement Report Focuses on Operationalizing Data to Power Next-Level Experiences
Sherril Hanson

MAX Burgers Serves Up mParticle as its Customer Data Platform

Popular Quick Service Restaurant to evolve personalization and improve customer experience.
Sherril Hanson

COYO and Smarp join forces to form a global Top 5 software provider in the employee communications and engagement space

Sherril Hanson

ServiceNow Expands Strategic Partnership with Microsoft with new Collaborative App in Teams that Streamlines the Flow of Work

Sherril Hanson

ServiceNow’s Latest Now Platform Release Helps Businesses Workflow the Biggest Challenges of the Hybrid Work Era

The Now Platform Rome release empowers organizations like City of Santa Monica, Deloitte, DnB Bank, Kiwibank, Mercedes‑Benz and SnapNurse to help reduce employee fatigue, accelerate automation across the enterprise, and make work, work better, no matter where it happens
Sherril Hanson

Alvaria Announces New CX and WEM Technology Solutions Scaled for the Enterprise

The future of CX takes shape with the Alvaria best-of-breed contact center applications available in the public cloud, private cloud and on-premises.
Sherril Hanson

NICE Expands its Global Reach with Bell Canada

Bell to provide state-of-the-art cloud contact center services to Canadian businesses of all sizes with NICE CXone on Canada’s largest voice and data network
Sherril Hanson

Nexthink Introduces New Tailored Training Experiences for the Digital Employee Experience Ecosystem

New Nexthink Learn elevates product training to a role-based approach offering a one-stop destination for product training
Sherril Hanson

Unifonic has closed a $125M Series B round

This announcement marks SoftBank’s first direct investment in a Saudi-based company
Sherril Hanson

Dialpad acquires Kare Knowledgeware to elevate customer and agent experience through deep search and data organization

Powerful artificial intelligence technology from Kare Knowledgeware to enable new self-service, automated engagement and augmented agents in Dialpad Contact Center
Sherril Hanson

Global Study Reveals Over 90% of Organizations are Missing Key CXM Capabilities to Drive Business Results

Sherril Hanson

University of Strathclyde Partners with Medallia for Employee and Community Experience

Putting transparent staff and community feedback at the heart of the University and promoting real-time ideation, innovation, and collaboration helps Strathclyde discover, develop, and evaluate improvements.
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