Author: Sherril Hanson

Komasinski succeeds Craig Dempster who has announced his retirement after 15 years with Merkle and four years with dentsu

mParticle’s Customer Data Platform bolsters iconic restaurant’s digital transformation strategy.

Positive consumer sentiment toward AI-powered messaging has almost doubled in the last year

Since the November 2020 acquisition of Inference Solutions by cloud contact center leader Five9, one in five new customers are now evaluating IVAs to streamline business operations and reimagine their customer experience.

The Customer Engagement Company Earns Accolades for Innovations in Cloud, AI, and Analytics Critical to Drive Digital-First Customer Experience Excellence Across the Enterprise

Research indicates nearly 80% of consumers would converse with a machine to avoid long hold times

The HR platform provider sees continued triple-digit growth as modern, mid-sized, multinational businesses look to drive productivity, employee engagement and culture

The only comprehensive data-driven people enablement platform for enterprises is set to build upon its category-defining innovation Self-learning platform monitors data and learns high-performing employees’ skills and behaviors, creating personalized development actions for every employee User base has grown by 10x over the last 12 months; new funding allows for further expansion with deployments in 16 different countries

Completes HIPAA Type I Certification, Is Recertified in SOC 2 Type II Standards

Shaping the Future of Customer-Centricity, New Solution Powers Exceptional Customer Experiences for the Digital and Privacy-First Era