Author: Sherril Hanson

– EY study reveals the rise of the “omnisumer”, a new type of consumer now taking a leading role in the energy transition – Energy customers are more engaged, sophisticated and willing to pay for new energy solutions – Customer-focused transformation gives energy providers new opportunities to differentiate and grow

Koopid technology provides a connected and personalized digital experience across channels to drive differentiation in customer experience through AI-powered engagement

New research from TELUS International reveals that 81% of American employees believe that bots have enhanced their work situation since the beginning of the pandemic

To ensure a fast, successful transition to online selling, Cuisinart saw the need for a robust digital platform capable of addressing evolving business needs and customer expectations.

Company Rolls Out AI-First Workspace Collaboration Products to Drive Extraordinary Employee Experiences

Despite CX being a Top Buying Consideration for Consumers, Over the Past Year Less Than Half of Them Say CX Has Improved

Acquisition expands CallMiner’s technology footprint, enhances its product portfolio, and enables audio and screen capture use cases beyond the contact center

Latest Emplifi Voice of Customer innovative features brings Decision AI and updated survey frameworks that offer valuable insights on campaign performance, product trends, and more.

Applying decades of experience and lessons learned, NTT DATA shares vision to empower clients and employees for a more sustainable future

Coveo continues to expand its AI-powered commerce search, recommendations and discovery with deep online retail merchandising and personalization tools • Continues to strengthen its leadership as the relevance cloud using AI to power engaging experiences across commerce, service, support, and digital workplace solutions • Deepens retail and commerce expertise, and European presence