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Author: Keith Kirkpatrick

Unlocking Enterprise Value: The Real-World Benefits and ROI of SAP’s Embedded Business AI
December 1, 2025

Unlocking Enterprise Value: The Real-World Benefits and ROI of SAP’s Embedded Business AI

In our latest market report, Unlocking Enterprise Value: The Real-World Benefits and ROI of SAP’s Embedded Business AI, completed in partnership with SAP, Futurum Research explores how embedded AI—grounded in...
Microsoft Ignite 2025 AI, Agent 365, Anthropic on Azure & Security Advances
November 21, 2025

Microsoft Ignite 2025: AI, Agent 365, Anthropic on Azure & Security Advances

Analysts Nick Patience, Mitch Ashley, Fernando Montenegro, and Keith Kirkpatrick share insights on Microsoft's shift to agent-centric architecture, cementing the role of Agent 365 as the operational control plane and...
Capability and Control Drive Success for Sales, Marketing, and Service Platforms
November 21, 2025

Capability and Control Drive Success for Sales, Marketing, and Service Platforms

Keith Kirkpatrick, Research Director at Futurum, shares his insights into the key differentiating aspects of sales, marketing, and service platforms, based on the assessment conducted by the Futurum Signal Report,...
Can ServiceNow and Microsoft Deliver Unified Oversight for AI Agents?
November 21, 2025

Can ServiceNow and Microsoft Deliver Unified Oversight for AI Agents?

Keith Kirkpatrick, Research Director at Futurum, shares insights on how new ServiceNow Microsoft AI integrations enhance governance, unify workflows, and connect agents across AI Control Tower, Agent 365, GitHub, and...
Will Major SaaS Vendors Continue to Evolve Their Pricing Models
November 20, 2025

Will Major SaaS Vendors Continue to Evolve Their Pricing Models?

Keith Kirkpatrick, Research Director at Futurum, shares his insights on the current AI pricing strategies from major enterprise SaaS vendors, and provides his thoughts on how pricing will evolve as...
Salesforce Launches Agentforce Commerce as AI Shopping Traffic Jumps 119%
November 20, 2025

Salesforce Launches Agentforce Commerce as AI Shopping Traffic Jumps 119%

Keith Kirkpatrick, Research Director at Futurum, examines Salesforce’s Agentforce Commerce launch as AI-driven shopping traffic surges 119% and retailers prepare for AI agents to influence global Cyber Week orders....
IFS Industrial X: Will the Focus on Physical World Use Cases for AI Resonate?
November 19, 2025

IFS Industrial X: Will the Focus on Physical World Use Cases for AI Resonate?

Keith Kirkpatrick, Research Director at Futurum, recaps IFS Industrial X Unleashed and discusses how the company is focusing on delivering AI benefits in the real world around safety, efficiency, and...
Will Zoho One Enhancements Drive More Confidence Among Enterprise Customers
November 19, 2025

Will Zoho One Enhancements Drive More Confidence Among Enterprise Customers?

Keith Kirkpatrick, Research Director at Futurum, shares his insights on Zoho’s latest Zoho One platform enhancements and discusses the potential impact on the company’s ability to successfully court new enterprise...
Intelligence at Scale How SAP’s AI Platform Delivers Enterprise-Wide Impact
November 13, 2025

Intelligence at Scale: How SAP’s AI Platform Delivers Enterprise-Wide Impact

In our latest Market Report, Intelligence at Scale: How SAP’s AI Platform Delivers Enterprise-Wide Impact, Futurum Research explores how embedded, platform-based AI helps enterprises move from isolated experiments to measurable,...
Will Asana’s Teammates Drive Better Collaboration Between Humans and AI Agents
November 12, 2025

Will Asana’s Teammates Drive Better Collaboration Between Humans and AI Agents?

Keith Kirkpatrick, Research Director at Futurum, shares his insights on Asana’s Work Innovation Summit, which included new product announcements incorporating AI and AI agents that can augment human workers and...
Microsoft 365 Copilot Expands Researcher Agent with Secure Computer Use
November 4, 2025

Microsoft 365 Copilot Expands Researcher Agent with Secure Computer Use

Keith Kirkpatrick, Research Director at Futurum, examines Microsoft 365 Copilot’s Researcher with Computer Use, which securely blends reasoning and real-world action through a sandboxed Windows 365 virtual machine for authenticated...
Adobe MAX 2025: Will Adobe’s Platform Approach Resonate with Enterprises?
November 3, 2025

Adobe MAX 2025: Will Adobe’s Platform Approach Resonate with Enterprises?

Futurum's Keith Kirkpatrick and Nick Patience analyze Adobe MAX 2025, highlighting its enterprise focus, Firefly AI expansion, GenStudio enhancements, and focus on trust, governance, and flexible AI pricing....

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