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Author: Keith Kirkpatrick

Salesforce’s Slack AI Becomes the Latest Generative AI Assistant
February 16, 2024

Salesforce’s Slack AI Becomes the Latest Generative AI Assistant

Mark Beccue and Keith Kirkpatrick, Research Directors at The Futurum Group, discuss Salesforce’s Slack AI becoming the latest generative AI assistant....
Genpact and ServiceNow to Offer Source-to-Pay Applications
February 16, 2024

Genpact and ServiceNow to Offer Source-to-Pay Applications

Keith Kirkpatrick, Research Director with The Futurum Group, covers Genpact and ServiceNow’s Source-to-Pay application and discusses why this deal may be a blueprint for others to follow in the enterprise...
Enterprising Insights: Episode 12 – Zoho Day 2024 Recap
February 15, 2024

Enterprising Insights: Episode 12 – Zoho Day 2024 Recap

Keith Kirkpatrick, Research Director, Enterprise Applications, at The Futurum Group, provides a recap of Zoho Day 2024, the SaaS company’s analyst meeting, discussing key highlights and key takeaways from the...
Zendesk Reveals Improvements to Tymedesk Workforce Management Solution
February 14, 2024

Zendesk Reveals Improvements to Tymedesk Workforce Management Solution

Keith Kirkpatrick and Sherril Hanson of The Futurum Group cover Tymeshift’s latest product enhancements and discuss how they should help Zendesk meet the needs of larger customers....
Zoho Strategy Melds Social Responsibility, Value, and Functionality
February 12, 2024

Zoho Strategy Melds Social Responsibility, Value, and Functionality

Keith Kirkpatrick, Research Director with The Futurum Group, discusses key insights from Zoho Analyst Day and provides his three takeaways from the event....
ServiceNow Addressing Upskilling Needs with RiseUp with ServiceNow
February 9, 2024

ServiceNow Addressing Upskilling Needs with RiseUp with ServiceNow

Keith Kirkpatrick, Research Director with The Futurum Group, discusses the demand for industry-wide technology skills training and highlights how RiseUp with ServiceNow is helping to address those needs....
Enterprising Insights: Episode 11 – Earnings Season and Enterprise Application Usability
February 8, 2024

Enterprising Insights: Episode 11 – Earnings Season and Enterprise Application Usability

Keith Kirkpatrick, Research Director, Enterprise Applications, at The Futurum Group, discusses several key enterprise application insights from earnings season, and also discusses the issue of enterprise application usability....
ADP Introduces ADP Assist for HR Productivity and Decision Making
February 7, 2024

ADP Introduces ADP Assist for HR Productivity and Decision Making

Keith Kirkpatrick and Sherril Hanson of The Futurum Group share insights on ADP Assist, a generative AI solution that integrates with ADP’s products across multiple platforms to support HR productivity,...
OpenText Q2 Revenue Growth Driven by Cloud Services, Customer Support
February 6, 2024

OpenText Q2 Revenue Growth Driven by Cloud Services, Customer Support

The Futurum Group’s Steven Dickens and Keith Kirkpatrick share their insights on OpenText’s strong Q2 fiscal 2024 earnings....
Companies and Consumers Focus on Privacy, with Differing Priorities
February 2, 2024

Companies and Consumers Focus on Privacy, with Differing Priorities

The Futurum Group’s Keith Kirkpatrick and Krista Macomber cover the results of Cisco’s 2024 Data Privacy Benchmark Study and discuss the steps organizations should take to engender more trust and...
Enterprising Insights: Episode 10 – Cisco’s Data Privacy Benchmark Study
February 1, 2024

Enterprising Insights: Episode 10 – Cisco’s Data Privacy Benchmark Study

Keith Kirkpatrick, Research Director, Enterprise Applications, at The Futurum Group, discusses several key insights from Cisco’s 2024 Data Privacy Survey, and provides his recommendations to enterprise organizations based on the...
Improving HR Processes Via an Easy Document Management System
February 1, 2024

Improving HR Processes Via an Easy Document Management System

The Futurum Group’s latest research brief, Improving HR Processes Via an Easy Document Management System, completed in partnership with PXMSoft, a Gavdi Group Company, discusses the key challenges facing HR...

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