Investment Trends in Digital Health and Patient Experiences

Record levels of investment in healthcare technology reflect the market dynamics at play in areas of digital transformation, especially in mobile software and services areas, such as digital health. In 2021, CB Insights reported that global digital health funding in 2021 grew 79% year-on-year (YoY) to $57.2 billion. Rock Health reported that 2021’s total funding […]

Digital Door Strategies Are Defining a New Era of Patient Experience in Healthcare

The healthcare industry has traditionally lagged behind other industries when it has come to the digitization of core operational practices, but recent developments have been nothing short of transformational. The onset of the pandemic, in particular, has required the healthcare industry to adopt new procedures and policies, and with that, digital capabilities, both out of […]

CES 2022: Technology Frontiers and the Digital Future of Patient Experience

The digital health and wellness category was on prominent display at CES 2022. The opportunity to showcase the latest in tech offerings offered a glimpse into the patient experience (PX) frontier at the intersection of consumer technology and healthcare, and highlighted the tremendous scale and scope of innovations, both real and envisioned, seeking to make […]

Designing for the Ages: A Strategic Priority in the Older Adult PX

By 2030, 20% of the US population will be 65 or older. Nearly three-quarters of older adults state a preference to stay in their homes and age in place, so technology that allows them to manage their health remotely will be critical to helping them achieve that goal. Despite the stated preference to age in […]

Rethinking Patient Experience in Transforming Care for People with Complex Care Needs

As retailers and brands build deep, enriching relationships at each step of the customer journey and become an indispensable part of consumers’ lives, their ability for deep understanding of the way consumers live, eat, work, and play is central to being able to provide value in the right place and at the right time. Their […]

Competition Heats Up From New Market Entrants in New Era of Consumer Telehealth

The telehealth boom that was propelled by the COVID-19 pandemic has consolidated at levels lower than at the peak of the pandemic in April 2020, but significantly higher than levels seen before the pandemic. Consumer demand remains strong and will grow over time. McKinsey found that two of five surveyed consumers reported that they will […]

Leaning in on the Digital Patient Experience

It has been evident for some time that the future of healthcare will be digital and data-driven. With the onset of the pandemic, the traditional model of bringing patients in for every medical reason came to an abrupt end. The long-anticipated telehealth revolution was thrust upon us by necessity, rather than choice. Enabled by a […]

Consumer Insights Into US Patient Experience

A positive patient experience (PX) is an important goal in its own right, but also increasingly recognized as an independent dimension of healthcare quality. Substantial evidence points to a positive association between various aspects of PX and important care processes and outcomes. For example, good communication between providers and patients can contribute to improved patient […]

Healthcare Is Not Just Another Service Industry

Is patient experience (PX) in healthcare any different from that of CX in other sectors? In theory, no, but in practice, the context, dynamics, and implications can be quite distinct. The US Agency for Healthcare Research and Quality (AHRQ) identifies among the key features of PX that help distinguish it from other areas of CX […]