Concentrix Closes $1.6 Billion Acquisition of PK
Concentrix Corp., the CX services and technologies firm, has closed its billion-dollar acquisition of global CX digital design and engineering firm PK, and the integration process of the two CX providers is now underway, Concentrix announced in a statement. The transaction marks the first acquisition for California-based Concentrix since it became a publicly traded company […]
Mastercard to Acquire CX Personalization Firm Dynamic Yield
Global payment network processor Mastercard will acquire personalization platform provider Dynamic Yield from McDonald’s to enable the global payment network processor to provide its clients with ways to serve better CX. “Mastercard plays a central role in enabling trusted digital commerce experiences, connecting billions of consumers with millions of merchants and banks around the world […]
NICE Features New AI-Powered Robotic Process Automation
NICE, the provider of cloud-native CX solutions, is introducing new Robotic Process Automation (RPA) capabilities for its software that the company says helps organizations with digitizing and automating processes to boost the return on investment (ROI) for their business. The new RPA capabilities, powered by artificial intelligence (AI) and included in NICE version 7.6, include […]
Capital One Is Nation’s No. 1 Bank in Customer Satisfaction, Says JD Power
For the second year in a row, Capital One is the top-ranked retail bank in the US for overall customer satisfaction, outscoring eight other national banks for the distinction. The nine national banks in the study, ranked from highest to lowest, were: Capital One, PNC, TD Bank, JP Morgan Chase, US Bank, Citibank, Bank of […]
ChurnZero to Set Up a New Office in Amsterdam
ChurnZero, the provider of a cloud-based customer success management platform, is establishing and investing in a new office in Amsterdam that the company hopes will help fast-track its growth worldwide. The new office will support existing international clients, while also serving as a primary office for business development throughout Europe. “Over the last few years, […]
Aircall Reports 26% Revenue Gain in North America
Aircall, the software developer from France of a cloud-based business phone system and call center solution, enjoyed solid gains in revenue and in the size of its customer base in North America, following a brisk bout of expanded operations on the continent, the company noted in a recent news release. Aircall said its revenue in […]
WFHomie Secures $1.5 Million to Fund Company Expansion
WFHomie, the Canadian-based provider of an employee engagement platform, announced it had raised $1.5 million in funding to facilitate expansion and enhance the company’s analytics capabilities. Founded in 2020 and headquartered in Toronto, WFHomie is the developer and provider of an employee engagement and culture-building platform designed to keep distributed teams connected by identifying gaps […]
Adobe Finishes 4Q with Record Revenues
Adobe reported record revenues for its 4Q period ending December 3, with the company’s Digital Media segment hitting the $3 billion mark for the first time alongside Adobe’s first-ever $1 billion quarter for its Digital Experience segment. Revenue in 4Q for Adobe’s Digital Media reached $3.01 billion, up 21% from the same quarter a year […]
Mass Consumer Dissatisfaction with Business in India, New Qualtrics Report Notes
A global trends report found near-universal dissatisfaction among consumers in India with their experience as customers this year, which could be exacting a substantial toll on business in the world’s second most populous country. The findings from the 2022 Global Consumer Trends report by Qualtrics showed that 96% of consumers in India are unhappy with […]
Dynamic Yield Report Finds Significant Advances This Year in Personalization
A new report on how companies are tailoring CX in their business strategies confirms the preeminence of personalization with the highest-ever level of adoption of the practice among companies this year, carrying significant implications for the business and industry sector. The findings come from the report titled State of Personalization Maturity issued by Dynamic Yield, […]
Qualtrics Announces Plan to Create 400 New Jobs and Build Massive Office Hub
Qualtrics, the experience management and CXM platform, has committed to new investment and expansion plans that would include the creation of new jobs in the nation’s capital, as well as the building of a new hub for product innovation in Virginia. In creating the new jobs, Qualtrics plans to establish 400 additional tech positions during […]
Khoros Paper Examines Digital Commerce Landscape in 2022 and Notes Marketing Pitfalls
A new white paper exploring the digital commerce landscape reveals that the majority of consumers favor an increasingly hybrid purchasing journey incorporating both human and digital channels, while also wishing to preserve a human connection instead of purely digitized interactions. The paper is from Khoros, a customer engagement company from Austin, Texas, and is titled […]
