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Market Insight Report: Digital BSS

Market Insight Report: Digital BSS

The digital BSS market consists of digital business support system (BSS) solutions, developed by BSS suppliers, as a set of software platforms and solutions targeted at organizations including communication service providers (CSPs). Digital BSS is implemented to manage the business processes focused on billing, revenue management, and customer support throughout digital environments commonly alongside operations support system (OSS) solutions.

This digital BSS Market Insight Report focuses on the suppliers of digital BSS solutions and services. Digital BSS solutions incorporate the digital business domains integral to business process optimization and agility including billing and revenue management, unified catalog, order management, customer relationship management, AI/analytics, policy management, API integration, and orchestration. Digital BSS solutions are now developed to automate business processes on a cloud-native basis to support the entire customer lifecycle encompassing discovery, ordering, and billing as well as payment and maintenance.

Digital BSS solutions are built to enable CSPs and other organizations to deliver digital lead-to-monetization capabilities throughout all channels and ensure partner onboarding and management. Digital BSS capabilities and innovation underpin bringing agility and scalability into business processes to improve customer experiences, fulfill monetization objectives, and accelerate time to market for the development and deployment of offerings.

Our latest brief, Market Insight Report: Digital BSS, analyzes the digital BSS market and explores how digital BSS solutions and services are key to transforming business practices and improving business outcomes.

This brief provides details about:

  • Market Overview and Key Takeaways
  • Top Digital BSS Market Shapers
  • Top Digital BSS Selection Criterion
  • Digital BSS Priorities and Strategies
  • Today’s Foremost Digital BSS Solutions

Digital BSS solutions and services are vital to organizations, such as CSPs, that prioritize the delivery of omnichannel, personalized, and digital-powered experiences to their customers while improving the overall efficiency of their business operations. As such, digital BSS technology provides the foundation that underpins the digital service ecosystems, enabling adopters to fulfill dynamic customer demands and achieve enduring competitive agility. If you are interested in learning more, download your copy of our Market Insight Report: Digital BSS today.

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Author Information

Ron is an experienced, customer-focused research expert and analyst, with over 20 years of experience in the digital and IT transformation markets, working with businesses to drive consistent revenue and sales growth.

He is a recognized authority at tracking the evolution of and identifying the key disruptive trends within the service enablement ecosystem, including a wide range of topics across software and services, infrastructure, 5G communications, Internet of Things (IoT), Artificial Intelligence (AI), analytics, security, cloud computing, revenue management, and regulatory issues.

Prior to his work with The Futurum Group, Ron worked with GlobalData Technology creating syndicated and custom research across a wide variety of technical fields. His work with Current Analysis focused on the broadband and service provider infrastructure markets.

Ron holds a Master of Arts in Public Policy from University of Nevada — Las Vegas and a Bachelor of Arts in political science/government from William and Mary.