Research

DXC Technology: Workplace and Digital Transformation Insights

We live in an age where technology has become woven into the global fabric of our lives, our society, and our economy. Technology has changed the way we communicate, engage with each other, and behave. In the process it has empowered individuals in a way never before possible. Businesses and brands are no longer driving what, where, or when we consume—we are now in a consumer-driven market where companies need to be agile and have the ability to adapt to rapidly-changing consumer behaviors (which are increasingly digital, mobile, and 24×7). To meet this challenge organizations around the world have begun leveraging technology to “digitally” transform themselves in an effort to operate more efficiently, provide the products and services that customers are expecting or anticipating, and to drive long-term business value. But it can’t stop there. Consumers are also employees, and the same forces that are shaping consumer behavior are also shaping the behavior and the expectations of global workforce. And this means companies must also transform their workplace (and their workforce). While digital transformation efforts are generally understood and well-funded, workplace transformation hasn’t necessarily had the same level of focus or resources. To better understand how the future of work and how the workplace is, or isn’t, changing, Futurum Research launched a global study, engaging with over 500 executive and business leaders to understand and assess the state of workplace transformation. Our research and analysis yielded many insights on how and why the workplace is transforming and the impact of this transformation on both businesses operations and the future of work. Topics discussed in this study include:

  • How and why companies must link organizational and employee efficiency transformation to remain competitive.
  • Why digital support of employees is critical and how it must be tailored to specific—and even individual—needs. 
  • The challenges of deploying and managing new technology and applications within an increasingly mobile workforce. 
  • The types of employee collaboration tools that are being deployed, and the unexpected outcomes they may have on productivity. 
  • Why the Gig Economy is both real and redefining the nature of both employment and employees. 
  • Why automation technologies such as RPA (robotic process automation) are both improving efficiency and likely to strain the acquisition, retention, and growth of workers. 
  • How enterprises are rethinking the “office” and taking advantage of workplace transformation to rethink the assets they require and the services the provide to their workforce. How remote workers are surpassing their in-office counterparts for both productivity and job satisfaction. 
  • The challenges organizations face when beginning a workplace transformation initiative, and how the right strategy, funding and management support can result in a long-term competitive edge and increase product and services innovation.

We invite you to download this important study to learn more about the future of work and the trends that are driving workplace transformation today (and tomorrow).

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Author Information

Daniel is the CEO of The Futurum Group. Living his life at the intersection of people and technology, Daniel works with the world’s largest technology brands exploring Digital Transformation and how it is influencing the enterprise.

From the leading edge of AI to global technology policy, Daniel makes the connections between business, people and tech that are required for companies to benefit most from their technology investments. Daniel is a top 5 globally ranked industry analyst and his ideas are regularly cited or shared in television appearances by CNBC, Bloomberg, Wall Street Journal and hundreds of other sites around the world.

A 7x Best-Selling Author including his most recent book “Human/Machine.” Daniel is also a Forbes and MarketWatch (Dow Jones) contributor.

An MBA and Former Graduate Adjunct Faculty, Daniel is an Austin Texas transplant after 40 years in Chicago. His speaking takes him around the world each year as he shares his vision of the role technology will play in our future.

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Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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