The next big wave of enterprise artificial intelligence (AI) centers around agent-based systems. Such agentic AI, defined as intelligent, action-oriented generative AI that executes complex, multi-step tasks, is poised to reshape how enterprise work gets done. While initial breakthroughs in generative AI focused on content creation, the new frontier is about autonomous, digitally embodied agents handling fundamental tasks end-to-end. In front-office functions such as Customer Relationship Management (CRM) and customer support, these agents promise to streamline workflows, save costs, and unlock continuous productivity.
Enterprises, recognizing these capabilities, are moving quickly. By 2030, Futurum projects that agentic AI will tackle up to four trillion dollars’ worth of human labor globally. Surveys show that chief information officers now prioritize AI-driven automation to replace mundane tasks and augment existing teams with digital labor. This shift is far more than a technology refresh. It’s a profound evolution of work itself.
In our latest Executive Summary, Agentic AI Platforms Powering the Next Era of Work for Enterprise, we share a sample of the findings from our broader study, “Market Overview of Agentic AI Platforms in the Enterprise for 2025,” published exclusively for Futurum Intelligence Subscribers as an example of the deeper insights available to Subscribers to our Futurum Intelligence Service.
In this Executive Summary, you will learn:
- Insights into the agentic AI Platforms challenges in Enterprises
- How agentic AI Platforms compare in overall performance, including solutions from Salesforce, Microsoft Copilot, ServiceNow, and more
- A look at ‘build vs. buy’ – DIY approaches and hybrid strategies
- Futurum’s recommendations for high-impact deployment
Agentic AI has arrived as a transformative force for the enterprise. The question no longer centers on whether AI can support content generation but on how fully it can automate tasks that once demanded human oversight. From finance and HR to marketing and IT, these digital agents continuously expand their scope, powered by improved reasoning engines, real-time data retrieval, and robust enterprise integrations. If you want to learn more, download your copy of Agentic AI Platforms Powering the Next Era of Work for Enterprise today.
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Author Information
Dion Hinchcliffe is a distinguished thought leader, IT expert, and enterprise architect, celebrated for his strategic advisory with Fortune 500 and Global 2000 companies. With over 25 years of experience, Dion works with the leadership teams of top enterprises, as well as leading tech companies, in bridging the gap between business and technology, focusing on enterprise AI, IT management, cloud computing, and digital business. He is a sought-after keynote speaker, industry analyst, and author, known for his insightful and in-depth contributions to digital strategy, IT topics, and digital transformation. Dion’s influence is particularly notable in the CIO community, where he engages actively with CIO roundtables and has been ranked numerous times as one of the top global influencers of Chief Information Officers. He also serves as an executive fellow at the SDA Bocconi Center for Digital Strategies.
Nick is VP and Practice Lead for AI at The Futurum Group. Nick is a thought leader on the development, deployment and adoption of AI - an area he has been researching for 25 years. Prior to Futurum, Nick was a Managing Analyst with S&P Global Market Intelligence, with responsibility for 451 Research’s coverage of Data, AI, Analytics, Information Security and Risk. Nick became part of S&P Global through its 2019 acquisition of 451 Research, a pioneering analyst firm Nick co-founded in 1999. He is a sought-after speaker and advisor, known for his expertise in the drivers of AI adoption, industry use cases, and the infrastructure behind its development and deployment. Nick also spent three years as a product marketing lead at Recommind (now part of OpenText), a machine learning-driven eDiscovery software company. Nick is based in London.
