Sunnyvale, CA (September 01, 2021): eGain (NASDAQ: EGAN), the leading cloud platform for customer engagement automation, today announced that a leading cryptocurrency exchange has selected the eGain Knowledge Hub™ to provide customer service.
Crypto customers are savvy, and their queries tend to be complex. Moreover, fast-changing government regulations require compliance across customer interactions, transactional record keeping, and information reporting. The company wanted to deliver accurate, consistent and compliant service at scale to their global customer base.
The company selected eGain for its enterprise functionality, ability to scale, ease of integrating with existing systems including CRM and digital engagement, and track record of delivering quick business value. Thousands of contact center agents—in-house, outsourced, and gig—located across six countries in three continents, will serve crypto customers in multiple languages, leveraging the eGain Knowledge Hub.
“Customer service is a vital differentiator in the hyper-growth crypto exchange market,” said Ashu Roy, eGain CEO. “We look forward to helping our client deliver wow experiences to dominate the market.”
More information
- eGain Knowledge Hub: https://www.egain.com/products/knowledge-management-software/
- eGain Digital Customer Engagement™ Suite: https://www.egain.com/products/
- eGain Innovation in 30 Days™: https://www.egain.com/innovation-in-30-days/
About eGain
eGain customer engagement platform automates digital-first, omnichannel experiences for global brands. Powered by knowledge, AI and analytics, our top-rated cloud software enables effortless customer journeys with virtual assistance, customer self-service, and modern agent tools. To learn more, visit www.eGain.com.
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eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
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Media contact
Michael Messner
Email: press@egain.com
Phone: 408 636 4514
Author Information
As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
