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Archives: News

Alex Gaw

Adobe Launches New Mobile Capabilities in Journey Optimizer

Mobile Features Will Allow Brands to Connect With Customers Anywhere
Sherril Hanson

Hotel Employee Engagement and Retention Continues to Be a Challenge

New Research Reveals that More than Half of Worldwide Hotel Employees Are Considering a Job Change in 2022
Alex Gaw

Press Ganey to Acquire Forsta, Integrating Healthcare Expertise into Powerful Platform

The Combined Organization Will Reach Millions of Organizations and Patients
Alex Gaw

New Reports Address an Array of Present-Day CX Issues

Reports Touch on Employee Wellbeing, Hybrid Work, Positive EX, Fake Reviews, Online Returns, and VoC Programs
Alex Gaw

Notable CX Acquisitions and Fresh Funding in the First Week of February

Acquisitions by Salesforce, LumApps, and Phenom; New Funding for RudderStack and remberg
Alex Gaw

Priya Vijayarajendran to Join ASAPP as Chief Technology Officer

The Microsoft AI Leader Brings Vast Experience to Her New Role
Sherril Hanson

Frost & Sullivan names Webhelp as the Most Innovative CX Outsourcing Services Provider

Alex Gaw

WorkForce Software Fine-Tunes Labor Forecasting Tool

Forecasts Are More Accurate Because of Adjustments Made in the Face of the Pandemic
Sherril Hanson

58% of Employees Say Their Job is the Main Source of Their Mental Health Challenges, Qualtrics Study Finds

Employees want more flexibility. 87% say they want to be in control of their schedules and have their performance measured by results.
Sherril Hanson

Sprinklr’s Doug Balut Recognized as 2022 CRN® Channel Chief

Sherril Hanson

NICE Partners with Etisalat Digital to Bring the CXone Cloud Platform to the United Arab Emirates

Alliance enables Etisalat Digital customers to drive digital transformation with a secure path to the cloud, rapidly innovate via the CXone platform and deliver frictionless, end-to-end digital and agent-assisted experiences
Sherril Hanson

Contentsquare’s Retailers on Retail 2022 Report Reveals Key Insights, Strategies, and Advice on the Impact of Digital Transformation and Mobile for the Year Ahead

11 brands weigh in with best practices for data-led insights, response to changing customer behaviors and boosting conversion rates for high priority campaigns
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