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Archives: News

Sherril Hanson

NTT Global Customer Experience Benchmarking Report 2021

Customer experience (CX) technology sets a new baseline but still struggles to satisfy many, finds NTT’s latest CX research
Alex Gaw

ServiceNow Releases Rome, the Latest Version of Now Platform

Alex Gaw

Consumers Likely to Shop with Brands that Understand Them This Holiday Season

Inflation, Supply Chain Issues, and Transparency are Questions of Concern for Shoppers
Alex Gaw

Study: Over 90% of Organizations Lack Key Capabilities in Their CX Strategies

Companies Also Struggle to Deliver Good CX in the Overall Goal to Boost Business
Sherril Hanson

Unbounce Introduces the First Conversion Intelligence Platform, Ushering in a New Era of Digital Marketing for Small and Midsize Businesses

Innovative suite of AI-powered solutions combines an individual’s marketing intelligence with machine learning insights for optimal sales and conversions
Sherril Hanson

Treasure Data Survey Findings Spotlight Path to Ideal Marketing Technology Stack

Customer Data Platforms Cited as Preferred Solution for Data Security, Flexibility, Interoperability and Ease of Integration
Sherril Hanson

Emplifi Acquires Live Commerce Software Provider Go Instore to Enable In Store Experiences Online

Acquisition of live commerce software pioneer Go Instore will give B2C brands faster connection-to-conversion experiences in-store and online
Sherril Hanson

Retailer Ashley Stewart Selects Amperity Customer Data Platform’s Full Stack to Fuel Customer Data Strategy

Amperity enables the plus-size women’s clothing company to seamlessly transition operations into the new data landscape
Sherril Hanson

Achievers announces the new Achievers Employee Experience Platform™ to increase belonging at work

One platform for all employee experience programs, designed to create the foundation for a culture of connection in the flow of work
Sherril Hanson

Fast Fashion Retailer, Primark Selects InMoment to Provide Customer Feedback and Understand Customers at Scale

Primark partners with InMoment to understand customers across all locations, improve customer experience, increase retention and loyalty.
Sherril Hanson

Redpoint Global, The Harris Poll Survey: Marketer and Consumer Gap Remains, but Narrows

Only 26% of consumers believe brands are truly “excellent” at Customer Experience, where 51% of marketers believe the same; More than half of consumers feel unseen by the brands they interact with
Sherril Hanson

Few healthcare workers say organizations deliver on employee experience and satisfaction

New Eagle Hill Consulting healthcare employee survey finds more than a quarter of healthcare workers plan to find new employer
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