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Sherril Hanson

Five9 Wins Best Application of AI Award at Enterprise Connect

Five9 Inference Studio 7, the low-code / no-code platform for developing Intelligent Virtual Agents (IVAs), has been recognized with a 2021 Best of Enterprise Connect Award.
Sherril Hanson

The AI-powered Employee Experience Arrives, as Eightfold AI Rolls Out Self-Service Capabilities and New Reporting Dashboards

Employees and employers alike can harness the power of AI, increasing engagement and productivity across industries and geographies
Sherril Hanson

Leena AI Announces $30M Series B round led by Bessemer Venture Partners

New funding underscores urgent demand for the company’s highly customizable and AI-powered employee experience platform
Sherril Hanson

Reputation Study Finds that Hospitality Consumer Journey is Centred on Digital Reputation

Exclusive research conducted in partnership with CGA ranks the most important pieces of information in the consumer journey and shares best practises for digital reputation management.
Sherril Hanson

Tollring announces major upgrade to iCall Suite Call Analytics

New version focuses on customer experience, delivering in-depth call journey insights, sentiment analysis and live call management for team productivity
Sherril Hanson

Aptean Launches Integrated CRM and Industrial Manufacturing ERP

Cloud-Based Solution Enables 360-Degree View of Buyer Journeys
Sherril Hanson

Dialpad wins 2021 Contact Center Technology Award from CUSTOMER Magazine

Dialpad Contact Center honored for improving customer service technology and customer experience
Alex Gaw

CRM Software Firm Optimove Secures New $75 Million Investment Round

The Israeli-Based Software Developer Will Earmark the Money to Boost Company Growth
Sherril Hanson

Thankful Raises $12 Million in Series A Funding Led by Alpha Edison

AI-Driven Customer Service Platform Emerges from Stealth Mode with 50 A-List Partners and Financing for Major Expansion
Sherril Hanson

Rybbon Partners with Medallia to Boost Response Rates of Surveys, Research, and Insights Communities Using Digital Incentives

Partnership helps reduce manual processes and save cost by automating the management and delivery of a wide range of digital rewards.
Sherril Hanson

Optimove Raises $75 Million to Help Brands Deliver AI-Mapped Customer Journeys and Personalization at Scale

Summit Partners’ investment will fuel Optimove’s M&A strategy, hiring and go-to-market of its SaaS application for customer-led growth and retention
Sherril Hanson

AWS Shares New Business Momentum Milestones and Announces Three New Capabilities for Amazon Connect

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