Secure, in-conversation payments allow brands to complete transactions seamlessly while chatting with customers on SMS, web chat, and other channels; Surveys inform retailers with a multi-channel, real-time customer feedback loop
Text Analytics Engine uses Natural Language Processing and Machine Learning to Enhance Communication across Workforces; Demos Available During HR Technology Conference & Exposition® at Company’s Booth #2609
For the first time, brands can seamlessly orchestrate marketing and CX touchpoints together, with Blueshift’s new App Hub and next-generation Omnichannel Journey Builder
Microsoft Azure Speech to Text customers can easily procure and deploy CallMiner as an out-of-the-box solution using Azure credits for faster time to value
Executives from Aera Technology, Dollar Shave Club, Gainsight, Marketo and Microsoft Join Contentsquare Leadership to Chart Future Path in Customer Experience Leadership
More than half of Millennials (53%) say they are looking for a new job, and 41% say they don’t believe their feedback leads to meaningful organizational change
