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The award honors Sitel Group for improving customer service technology through its innovative digital eyewear assistant campaign for Zenni
Data connectors and a new application make it easy for businesses to power modern AI-powered search experiences on their websites.
Previously with Glint, LinkedIn’s people success platform, Poppen becomes Chief Strategy & Customer Officer at involve.ai
Launch of Innovative New Capabilities and Extension of Market-Leading CDP Empowers Brands to Bring Dynamic Customer Experiences to Market Faster and Drive Business Results
New Capabilities Enable Large Meeting Moderation and Engagement; Enhance Employee and Customer Experience
Aternity enables global enterprises to proactively manage the full digital journey and analyze its impact on business outcomes and the customer experience
Journey Maps Is a New Solution from Heap to Address the Issue
The Centers for Medicare & Medicaid Services (CMS) Approve Medallia as a HCAHPS vendor to survey patients via telephone.
The NICE CXone Fall 2021 release drives powerful CSAT improvements by creating frictionless customer experiences that start at brands’ digital doorsteps, spanning self-service and agent-assisted interactions
Leveraging AI and machine learning models and providing real-time guidance and coaching to employees, new solution facilitates companies in embedding fair treatment of vulnerable customers within business processes

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