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Archives: News

Sherril Hanson

Vonage and Etisalat Digital Announce Strategic Partnership, Offering Customised CPaaS solutions Across the UAE

Sherril Hanson

Sitel Group® Receives 2021 Customer Experience Innovation Award from CUSTOMER Magazine

The award honors Sitel Group for improving customer service technology through its innovative digital eyewear assistant campaign for Zenni
Sherril Hanson

Yext Announces Collaboration with Acquia to Deliver New AI Search Integrations

Data connectors and a new application make it easy for businesses to power modern AI-powered search experiences on their websites.
Sherril Hanson

involve.ai Hires Former SAP, LinkedIn Exec Mary Poppen to Start The Customer Intelligence Movement

Previously with Glint, LinkedIn’s people success platform, Poppen becomes Chief Strategy & Customer Officer at involve.ai
Sherril Hanson

Simon Data Deepens Its Data-Driven Personalization With Advanced Cross Channel Marketing Platform

Launch of Innovative New Capabilities and Extension of Market-Leading CDP Empowers Brands to Bring Dynamic Customer Experiences to Market Faster and Drive Business Results
Sherril Hanson

8×8 Delivers New XCaaS™ Enterprise Meetings Capabilities For Improved Company-Wide Collaboration

New Capabilities Enable Large Meeting Moderation and Engagement; Enhance Employee and Customer Experience
Sherril Hanson

RudderStack Announces Partnership with Amplitude to Enable Deeper Product Analytics

Sherril Hanson

Aternity Unifies Customer and Employee Digital Experience Management with New User Journey Intelligence

Aternity enables global enterprises to proactively manage the full digital journey and analyze its impact on business outcomes and the customer experience
Alex Gaw

New Report Indicates that Funnels Miss Customer Interactions and Distort Data

Journey Maps Is a New Solution from Heap to Address the Issue
Sherril Hanson

Medallia Reaches Critical Milestone in Healthcare Experience as an Approved HCAHPS Vendor

The Centers for Medicare & Medicaid Services (CMS) Approve Medallia as a HCAHPS vendor to survey patients via telephone.
Sherril Hanson

NICE CXone Accelerates CX Digital Transformation with New Integrated Intelligent Self-Service and Enlighten AI-Powered Agent Engagement Solutions

The NICE CXone Fall 2021 release drives powerful CSAT improvements by creating frictionless customer experiences that start at brands’ digital doorsteps, spanning self-service and agent-assisted interactions
Sherril Hanson

NICE Launches Enlighten AI for Vulnerable Customers, Supporting the Delivery of Fair Treatment to Consumers and Driving Compliance with the FCA

Leveraging AI and machine learning models and providing real-time guidance and coaching to employees, new solution facilitates companies in embedding fair treatment of vulnerable customers within business processes
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