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What we do
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What we cover
2025 Research Agenda: Key Topics and Coverage Areas
Futurum Research 2025: Key Issues and Predictions
AI Platforms
Cybersecurity & Resilience
Data Intelligence, Analytics, & Infrastructure
Digital Leadership & CIO
Ecosystems, Channels, & Marketplaces
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Techstrong
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Techstrong Live Stream
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™
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Archives: News
November 2, 2021
Sherril Hanson
Industry News
Content Guru Awarded a Place on the NHS Shared Business Services Patient/Citizen Communications and Engagement Solutions Framework
November 1, 2021
Sherril Hanson
Industry News
Dixa and weWow Launch Strategic CX Partnership for Scale-ups
November 1, 2021
Sherril Hanson
Industry News
NICE CXone Achieves Perfect Vendor Satisfaction Scores Across 15 Categories in DMG Consulting Report
Receiving top satisfaction ratings, NICE CXone recognized for innovation and current product in cloud-based contact center infrastructure report
November 1, 2021
Sherril Hanson
Industry News
eGain Knowledge Hub™ now available on Genesys® AppFoundry™
Embedded in the Genesys Cloud CX™ platform, eGain Knowledge Hub for Genesys™ delivers proactive knowledge and AI conversational guidance to empower contact center agents
November 1, 2021
Sherril Hanson
Industry News
Contentsquare Helps Leading Constructions Materials Provider Cemex Drive Digital Growth
November 1, 2021
Sherril Hanson
Industry News
QuestionPro Acquires Bryght AI
Adds powerful “conversational intelligence” analytics to its existing suite of research and survey services
November 1, 2021
Sherril Hanson
Industry News
Forsta Partners with Lumoa to Deliver Powerful, AI-Driven Analytics To CX, EX and Market Research Professionals
Partnership will streamline open-ended feedback using artificial intelligence to drive better-informed decisions
November 1, 2021
Alex Gaw
Industry News
Significant Disconnect Exists Between Consumers and Business Leaders on Issues of Trust
Leaders Tend to Overestimate Consumer Confidence Levels, While Reality Is Much Starker
Digital Leadership & CIO
October 29, 2021
Sherril Hanson
Industry News
Thoma Bravo Completes Acquisition of Medallia
October 29, 2021
Alex Gaw
Industry News
More Than 100,000 Brands Have Joined Amazon’s US Store This Year
Amazon Also Unrolls New Tools, Services, and Benefits for Sellers
Digital Leadership & CIO
October 29, 2021
Sherril Hanson
Industry News
Huawei Wins 2021 TM Forum Best Implementation of Innovative Technology Solutions for Leveraging AI/ML to Drive CX Business Outcomes Proactively Catalyst Project
October 28, 2021
Sherril Hanson
Industry News
Zendesk to Acquire Momentive and Its Iconic SurveyMonkey Platform
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