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Receiving top satisfaction ratings, NICE CXone recognized for innovation and current product in cloud-based contact center infrastructure report
Embedded in the Genesys Cloud CX™ platform, eGain Knowledge Hub for Genesys™ delivers proactive knowledge and AI conversational guidance to empower contact center agents
Adds powerful “conversational intelligence” analytics to its existing suite of research and survey services
Partnership will streamline open-ended feedback using artificial intelligence to drive better-informed decisions
Leaders Tend to Overestimate Consumer Confidence Levels, While Reality Is Much Starker
Amazon Also Unrolls New Tools, Services, and Benefits for Sellers

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