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Sherril Hanson

Content Guru Awarded a Place on the NHS Shared Business Services Patient/Citizen Communications and Engagement Solutions Framework

Sherril Hanson

Dixa and weWow Launch Strategic CX Partnership for Scale-ups

Sherril Hanson

NICE CXone Achieves Perfect Vendor Satisfaction Scores Across 15 Categories in DMG Consulting Report

Receiving top satisfaction ratings, NICE CXone recognized for innovation and current product in cloud-based contact center infrastructure report
Sherril Hanson

eGain Knowledge Hub™ now available on Genesys® AppFoundry™

Embedded in the Genesys Cloud CX™ platform, eGain Knowledge Hub for Genesys™ delivers proactive knowledge and AI conversational guidance to empower contact center agents
Sherril Hanson

Contentsquare Helps Leading Constructions Materials Provider Cemex Drive Digital Growth

Sherril Hanson

QuestionPro Acquires Bryght AI

Adds powerful “conversational intelligence” analytics to its existing suite of research and survey services
Sherril Hanson

Forsta Partners with Lumoa to Deliver Powerful, AI-Driven Analytics To CX, EX and Market Research Professionals

Partnership will streamline open-ended feedback using artificial intelligence to drive better-informed decisions
Alex Gaw

Significant Disconnect Exists Between Consumers and Business Leaders on Issues of Trust

Leaders Tend to Overestimate Consumer Confidence Levels, While Reality Is Much Starker
Sherril Hanson

Thoma Bravo Completes Acquisition of Medallia

Alex Gaw

More Than 100,000 Brands Have Joined Amazon’s US Store This Year

Amazon Also Unrolls New Tools, Services, and Benefits for Sellers
Sherril Hanson

Huawei Wins 2021 TM Forum Best Implementation of Innovative Technology Solutions for Leveraging AI/ML to Drive CX Business Outcomes Proactively Catalyst Project

Sherril Hanson

Zendesk to Acquire Momentive and Its Iconic SurveyMonkey Platform

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