PARIS – 24 September 2021 – Momentive (formerly SurveyMonkey), a leader in agile experience management, today announced that Christofle, a luxury silverware and tableware company based in Paris, has chosen GetFeedback as its customer experience solution to improve the online experience for its clients.
While providing an impeccable in-store experience has always been a priority for Christofle, listening to customers on digital channels has become equally essential. As the brand saw an uptick in activity on its website during the pandemic, Christofle needed a way to understand customer preferences and take action to best address them. GetFeedback allows Christofle to identify and resolve friction points to enhance the overall customer experience. The solution’s agility, ease of implementation and ease of use will support Christofle as it seeks to build long-term brand advocates.
“We have always lived and breathed on the feedback from our stores. The acceleration of online sales made it necessary to start gathering customer feedback from our digital channels, too.” said Pierre Leurquin, Digital, Data & E-Commerce Director at Christofle. “GetFeedback is a barometer that allows us to assess, in real time, the quality of the customer experience we deliver, so we can improve and better serve our customers’ needs. For us, the tool is a real step forward in promoting a culture centered on the voice of the customer.”
About GetFeedback
GetFeedback is an agile, multichannel CX solution from Momentive that deploys in days, not months, and enables CX teams to deliver great experiences without waiting on long implementations. GetFeedback offers frictionless listening across multiple channels and high response rates. It integrates CX insights and actions into key systems, enabling CX professionals to iterate and scale quickly. GetFeedback is purpose-built for the Salesforce ecosystem and is the top-rated customer feedback solution on the AppExchange. Companies like PUMA, Yeti, Toyota, and Carrefour rely on GetFeedback to deliver customer experiences that set them apart. Learn more at getfeedback.com.
About Momentive
Momentive (formerly SurveyMonkey) is a leader in agile experience management, delivering powerful, purpose-built solutions that bring together the best parts of humanity and technology to redefine AI. Momentive products, including GetFeedback, SurveyMonkey, and its brand and market insights solutions, empower decision-makers at 345,000 organizations worldwide to shape exceptional experiences. More than 20 million active users rely on Momentive to fuel market insights, brand insights, employee experience, customer experience, and product experience. Ultimately, the company’s vision is to raise the bar for human experiences by amplifying individual voices. Learn more at momentive.ai.
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As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
