ATLANTA, GA, September 14, 2021 – Fusion Connect, a leading provider of collaboration and secure networking solutions for the connected enterprise and hybrid workforce, announced today the strengthening of its Contact Center as a Service (CCaaS) offering to further enable organizations with a complete omnichannel contact center solution.
Fusion Connect’s Contact Center solution will enable clients to benefit from:
- Omnichannel engagement across all customer communication channels.
- Smooth and effective customer journeys that are easily designed to drive customer engagement.
- Real-time visibility into valuable data to empower great customer service and turn insights into business outcomes.
- AI-powered self-service tools to enable frictionless customer journeys while optimizing business revenue.
- No hardware or software to maintain resulting in cost optimization.
“We are delighted to offer our clients a comprehensive CCaaS solution and enable organizations to have more meaningful customer interactions – all within Fusion Connect’s full technology stack offering,” said Mario DeRiggi, Chief Revenue Officer at Fusion Connect. “This enhancement is a strategic step that further enables us to flexibly meet any business requirements for our customers.”
As a result of this enhancement, Fusion Connect’s clients will now have access to leading end-to-end, feature-rich capabilities and can easily adapt contact center operations to their evolving needs resulting in increased productivity, customer satisfaction, and cost savings.
“This differentiated CCaaS solution allows us to create value through transforming customer journeys,” said Jeff Blackey, Senior Vice President of Product at Fusion Connect. “At Fusion Connect we strive to provide relevant, personalized and responsive technology solutions to enable always connected, secure, and dynamic work environments and help our customers meet their business needs.”
About Fusion Connect
Fusion Connect manages, orchestrates, and secures the critical technology infrastructure that enables the connected enterprise. We tailor our highly available and secure cloud communication, collaboration, security, and network management platforms to meet the unique needs of our mid-market and enterprise customers. Our AI-based management systems, along with our highly skilled technicians, dynamically ensure world-class application performance under any conditions. For more information, go to www.fusionconnect.com or call us at +1-866-829-4318.Press Contact:
Ruzanna Tantushyan
Director of Corporate Communications
Fusion Connect
PR@fusionconnect.com
Author Information
As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
