Software AG Is Selling Its Super iPaaS Integration Platform as a Service Applications, StreamSets and webMethods, to IBM for €2.13 Billion to Accelerate watsonx Capabilities
Todd R. Weiss, Senior Analyst with The Futurum Group, shares his insights about IBM acquiring two software AG platform as a service applications in a deal to bolster the data ingestion capabilities of a wide range of IBM products, including watsonx.
Alianza and AWS Team Up to Scale Cloud Communications Experiences for CSPs to Meet the Rapidly Evolving Voice and UC Demands of All Customers
The Futurum Group’s Ron Westfall explores why Alianza’s full-stack communications platform with AWS’ proven cloud infrastructure can fulfill the topmost demands of CSPs as they transform their networks in meeting the demands of all their customers.
Highlighting Industry Players Approaching Generative AI in the Right Way
Mark Beccue, Research Director at The Futurum Group, highlights organizations approaching generative AI in the right way. This Adults in the Generative AI Rumpus Room features AI Standards Hub, Google, and The Prompt Engineer Collective.
In Our Latest Research Brief, We Analyze the Changing Dynamics of the Modern Workplace that Broaden Attack Surfaces, Warranting 5G Connected Devices
In our latest research brief, done in partnership with T-Mobile for Business, The Futurum Group’s Krista Macomber and Ron Westfall analyze the technological advancements and changing workplace dynamics that broaden the cyberattack surface.
LiveVox Brings a Complementary Customer Base and a Proven Cloud Platform for Omnichannel
Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights into the recently closed acquisition of omnichannel cloud contact center solutions maker LiveVox by NICE.
New Report from Brand Experience Company DISQO Indicates CX Will Be Even More Important as Consumers Become More Budget Conscious
Sherril Hanson, Senior Analyst at The Futurum Group, provides insights into DISQO’s 2024 Consumer Trends Report, tying the results to critical CX focus areas to keep customers satisfied and loyal.
The Deal Brings Together Weatherford’s CygNet SCADA System and Honeywell’s Emission Management Suite to Help Oil and Gas Customers Reduce Accidental Emissions Releases
Todd R. Weiss, Senior Analyst with The Futurum Group, shares his insights as Honeywell and CygNet SCADA partner on advanced emissions management tools for oil and gas customers who are looking to better control their harmful emissions.
Research from Cogito Shows a Good Portion of Consumers Still Want to Speak with a Human
Sherril Hanson of The Futurum Group digs into recent research from Cogito that points to the continued desire for human agents for customer service experiences.
