Pega GenAI Knowledge Buddy Unlocks Access to Enterprise Knowledge Content
Keith Kirkpatrick, Research Director with The Futurum Group, covers Pegasystems’ announcement of its GenAI Knowledge Buddy, which can be deployed across a range of customer and employee use cases to improve efficiency.
Verint’s New Experience Index Retail Study Points to In-Store Preference But Still a High Need for Smooth, Connected Journeys
Sherril Hanson, Senior Analyst at The Futurum Group, looks at Verint’s latest experience index, focusing on the retail segment, which points to in-store preference for the start and end purchase parts of a customer journey.
AI, Robotics, and the Evolving Landscape of Electric Vehicles
The Futurum Group’s Steven Dickens and Olivier Blanchard share their insights into Tesla’s Q4 2023 earnings call and highlight some of the company’s most critical challenges and opportunities for 2024 and beyond.
The Einstein 1 Platform Is Driving New Innovations to Improve Shopper, Merchandiser, and Marketer Experiences
Keith Kirkpatrick, Research Director with The Futurum Group, covers Salesforce’s retailer-focused generative AI and data announcements, and discusses the key aspect that retailers will need to address to take full advantage of these tools.
Sherril Hanson, Senior Analyst of The Futurum Group, looks at 8x8’s new AI-driven XCaaS enhancements, which support a better user experience, provide efficiencies to agents and supervisors, and leverage integrations.
Q4 and FY 2023 Highlights Include Rising Subscription and Customer AI Workflows
The Futurum Group’s Daniel Newman and Keith Kirkpatrick cover ServiceNow’s Q4 and FY 2023 earnings and discuss how the company has successfully leveraged generative AI to drive revenue growth.
