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Insight Type: Industry News

Sherril Hanson

mParticle Introduces New Feature to Help Global Brands Reduce Compliance Risk and Maintain Consumer Rights Under GDPR and CCPA/CPRA

Data Subject Rights Forwarding Feature Automates the Intensive and Error-Prone Task of Administering Data Deletion Requests.
Sherril Hanson

Travelopia Takes Next Steps On Customer Experience Journey With Talkdesk

Specialist travel company chooses native cloud contact centre solution for customer experience as distinctive as their travel experiences
Sherril Hanson

Plaza Premium Group Partners with TCS to Transform the Airport Hospitality Experience

Tata Consultancy Services’ New Passenger Services Technology Platform Will Additionally Enhance Operational Excellence, Improve Employee Experience and Reinvigorate Business Growth
Sherril Hanson

Alida Wins 2021 Comparably Awards For Best Company Culture, Best CEO And Best Company For Diversity

Alida ranks #1 on Top 100 list out of 70,000 companies for Best Company Culture
Sherril Hanson

8×8 XCaaS™ Offers Industry-First Integrated Cloud Contact Center And Phone Solution For Multinational Companies In The Philippines

Provides Highest Quality of Service and Reliability for Employees and Contact Center Agents in the Philippines; Global Reach™Now Expands to 48 Countries and Territories, Including Panama
Sherril Hanson

Capital One Ranks Highest in Customer Satisfaction for Second Consecutive Year in J.D. Power National Banking Study

Sherril Hanson

Sitel Group® Awarded 4 Honors in Company Culture Excellence by Comparably

The awards recognize the commitment of Sitel Group to establishing excellence in company culture and leadership
Sherril Hanson

Verint Named a Leader in the IDC MarketScape for Worldwide Conversational AI Software Platforms for Customer Service 2021

Recognized as a Leader in Two Conversational AI IDC MarketScape Vendor Assessment Reports
Sherril Hanson

Bazaarvoice State of Retail Report finds shoppers crave in-store technology that mimics their online experience

Half (47%) of consumers are excited about the potential technology has to enhance their shopping experience
Sherril Hanson

Employers Fall Short in Delivering an Exceptional Employee Experience According to New Eagle Hill Consulting Research

Few Employees Say Their Organization and Supervisor Demonstrate Care About Their Career Growth, Emotional Well-Being, and Job Satisfaction
Sherril Hanson

Zendesk and Dealerslink Forge Newfound Partnership

Dealerslink is excited to announce its new Zendesk partnership, aimed at taking its customer service offerings to the next level in 2022.
Alex Gaw

Dynamic Yield Report Finds Significant Advances This Year in Personalization

Most Companies Have Now Moved Forward From Basic Maturity Levels
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