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Insight Type: Industry News

Keith Kirkpatrick

The Customer Experience Market in 2022 Will Continue to Be Heavily Influenced by Labor Issues, Supply Chain Disruptions, and Health and Safety Concerns

New Dash Research Webinar and White Paper Examine the State of the CX Market and Predictions for 2022, Including Increased Use of Artificial Intelligence and Collaboration Tools for Hybrid Workplaces
Sherril Hanson

GoodData Releases Definitive Report on the Future of Analytics

The new report reveals survey data that details the tech industry’s plans and priorities for business analytics in 2022.
Sherril Hanson

ATW Tech announces signing of letter of intention for an acquisition in the field of customer experience management

ATW Tech announces signing of letter of intention to acquire Union
Sherril Hanson

Mastercard to Add to Services Momentum with Acquisition of Dynamic Yield, McDonald’s Cutting-Edge Personalization Platform

McDonald’s Will Continue to Scale and Integrate the Technology to Further Enhance Customer Experience
Sherril Hanson

Optimizely Launches Integrated B2B Commerce & Content Cloud Solution

Integration enables businesses to deliver optimal digital experiences across all audiences and improve collaboration for marketers .
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Andrew Broderick

Consumer Insights Into US Patient Experience

Alex Gaw

Adobe Finishes 4Q with Record Revenues

The Company’s Digital Media and Digital Experience Segments Hit All-Time Revenue Highs
Sherril Hanson

Amplitude Ranks #1 in Three Analytics Categories by G2, Announces 2021 Datamonsters of the Year Winners

Awards mark the fifth consecutive report that users rank Amplitude the #1 product analytics solution
Sherril Hanson

Braze Reports Fiscal Third Quarter 2022 Results

Third quarter revenue grew 62.6% year-over-year to $64.0 million
Sherril Hanson

Algolia Powers 12 Billion Searches with E-Commerce Customers on Cyber Weekend, a 5% Increase YoY Despite National Decrease in Online Spending

Overall online retail searches increased by 5.4% during Cyber Weekend 2021 according to Algolia’s retail customer data
Sherril Hanson

TELUS International Named a Leader in IDC MarketScape: Worldwide Digital Customer Care Services 2021-2022

Vendor assessment of digital customer care services firms transforming service delivery with automation/AI, cloud/platforms, omnichannel, and self-service
Sherril Hanson

PCI Pal Provides Secure, Compliant Payments for Talkdesk Global Customers

Joint Talkdesk, PCI Pal customer relationships expand to include Air Business, Metabolic Living, Resideo, Scotts, Tucows, and Weekendesk
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