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Insight Type: Industry News

Sherril Hanson

Businesses Focus on Customer Experience to Thrive Against the Pandemic

Sherril Hanson

Analyst Reports and Industry Awards Highlight Amdocs’ Leadership in 5G, Digital Transformation, Cloud and Customer Experience in 2021

Amdocs’ market leadership recognized by industry analysts and prestigious award programs
Alex Gaw

Concentrix Closes $1.6 Billion Acquisition of PK

Completion of the Acquisition Unites Two CX Providers in Breadth and Scale of Offerings
Sherril Hanson

Concentrix Schedules Release of Fourth Quarter and Full Year Fiscal 2021 Financial Results and Webcast of Investor Conference Call

Keith Kirkpatrick

Using Social Media to Improve CX

Alex Gaw

Mastercard to Acquire CX Personalization Firm Dynamic Yield

Acquisition Will Help Brands Deliver Trusted and More Effective CX, Mastercard Says
Keith Kirkpatrick

The Pitfalls of Over-Personalization with CX

Alex Gaw

NICE Features New AI-Powered Robotic Process Automation

New Capabilities Boost ROI by Reducing Time to Production and Maximizing Value of Automation Across the Business
Sherril Hanson

Concentrix Closes Acquisition of PK

Keith Kirkpatrick

The Power of Zero-Party Data

Alex Gaw

Capital One Is Nation’s No. 1 Bank in Customer Satisfaction, Says JD Power

Bank Claims Top Spot for Second Consecutive Year, Beating Eight Other National Banks
Alex Gaw

ChurnZero to Set Up a New Office in Amsterdam

The Customer Success Platform Provider Seeks to Help Fight Churn in Real Time
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