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Insight Type: Industry News

Sherril Hanson

1STREAM LAUNCHES NEW CUSTOMER EXPERIENCE MANAGEMENT PLATFORM, 1CRM

Sherril Hanson

Cellcom Sees Increase in Customer Service Agent Productivity and Improved Customer Experience Through Digital Modernization Project in Cooperation with Amdocs

The project, which covers all the Israeli operator’s lines of business, was completed in less than 10 months using a DevOps approach and CI/CD practice to ensure maximum responsiveness and agility during implementation
Sherril Hanson

New Research from Nexthink Indicates IT Leaders Lack the Visibility Needed to Create a Positive Digital Employee Experience

Poor IT experiences are contributing to the Great Resignation, yet the overwhelming majority of organizations don’t have the right tools in place to measure experience
Sherril Hanson

Vodacom Group Partners with Amdocs to Create African Center of Excellence for Next-Generation Customer Experience in 5G Era

Multi-country charging deal will enable Vodacom to reduce time to market for new products and services by embracing a standardized IT architecture
Sherril Hanson

Customer experience equally important as price for today’s modern consumer

New research from imimobile points to customer experience as a key business imperative, with 75% of respondents rating it crucial to purchasing decisions
Sherril Hanson

Main Driver for Revenue Growth and Customer Experience – The Service Department – Per New ServiceMax & Worldwide Business Research Report

Report Highlights Growing Service Expectations; Bottlenecks to Achieving Service Goals
Sherril Hanson

Gartner Predicts by 2025, 60% of Organizations with Voice of the Customer Programs Will Supplement Traditional Surveys by Analyzing Voice and Text Interactions with Customers

Customer Experience Leaders to Improve Capabilities to Derive Customer Context, Emotion and Experiences Via Improved Natural Language Processing
Sherril Hanson

Salesforce Launches Safety Cloud to Help Businesses and Communities Get Together Safely

Safety Cloud streamlines COVID-19 testing and health status reporting with agility and security on a single platform
Sherril Hanson

Energage Announces Recipients of 2022 Top Workplaces USA National Award

More than 1,100 organizations across the country recognized for people-first cultures
Alex Gaw

Worldwide Social Media Ad Spending Soared to New Highs in 4Q 2021

Paid Social Spending Was Up 25% from Previous Quarter
Sherril Hanson

Cyara Secures Growth Investment of Over $350 Million USD to Accelerate Automated CX Assurance Adoption

Sherril Hanson

Consumers Increasingly Choose Brands Based on Safety Measures and How They Treat Their Employees During the Pandemic

Nearly 1 in 4 U.S. consumers stopped purchasing from a company during the pandemic because their COVID safety protocols didn’t meet their expectations
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