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Insight Type: Industry News

Sherril Hanson

Genesys Named a Leader in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service

Cloud customer experience provider placed highest for ability to execute
Sherril Hanson

Talkdesk Valuation Triples to More Than $10 Billion, Appoints First Chief Financial Officer

Series D funding and appointment of new chief financial officer ignite company’s next stage of growth in addressing the worldwide demand for cloud contact center solutions
Sherril Hanson

Glisser Optimizes Customer Journeys and Increases Retention with Medallia Strikedeck Platform for Customer Success

Virtual, in-person, and hybrid customer event company to centralize previously siloed customer information and automate workflows and playbooks.
Sherril Hanson

Merkle Collaborates with Magnite on Merkury Identity Resolution Platform

Sherril Hanson

CSS Corp launches CSS EDISON™, a Cloud-Based Digital Customer Experience Transformation Platform

Sherril Hanson

Content Guru named in 2021 Gartner® Magic Quadrant for Contact Center as a Service

Clint Wheelock
Clint Wheelock

Anexinet Continues Their Strategic Expansion Plans By Acquiring Light Networks

Acquisition Deepens Anexinet’s Customer Experience, Workplace Modernization, and Infrastructure Solutions
Sherril Hanson

Medallia Sense360 Releases New Analysis of How the Pandemic Shaped the Future of the Retail Industry

Consumers continue to embrace digital platforms, even as pandemic restrictions begin to lift.
Sherril Hanson

New Genesys Capabilities Enable Out-of-the-Box AI and Automation for Empathetic Customer Experiences Based on Context and Intent

With new Genesys Cloud CX features, companies can easily integrate AI and automation across digital and voice channels
Sherril Hanson

NICE Expands Digital CX Leadership with Digital Customer Guidance

NICE empowers organizations to revolutionize customer service by creating end-to-end digitally fluent and guided journeys
Alex Gaw

Ethereum Firm ConsenSys Partners with Conversational AI Innovator LivePerson

Both Companies Team up to Bolster the Customer Experience of Digital Wallet MetaMask
Alex Gaw

Jens Oberbeck Named to New Executive Post at CRM Platform Pipedrive

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