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Insight Type: Industry News

Sherril Hanson

Achievers announces the new Achievers Employee Experience Platform™ to increase belonging at work

One platform for all employee experience programs, designed to create the foundation for a culture of connection in the flow of work
Sherril Hanson

Fast Fashion Retailer, Primark Selects InMoment to Provide Customer Feedback and Understand Customers at Scale

Primark partners with InMoment to understand customers across all locations, improve customer experience, increase retention and loyalty.
Sherril Hanson

Redpoint Global, The Harris Poll Survey: Marketer and Consumer Gap Remains, but Narrows

Only 26% of consumers believe brands are truly “excellent” at Customer Experience, where 51% of marketers believe the same; More than half of consumers feel unseen by the brands they interact with
Sherril Hanson

Few healthcare workers say organizations deliver on employee experience and satisfaction

New Eagle Hill Consulting healthcare employee survey finds more than a quarter of healthcare workers plan to find new employer
Sherril Hanson

Genesys Launches BeyondCX, the First eLearning Program for Contact Center Employees Focused on Empathy and Human Interactions in a Digital World

Through short, engaging courses delivered in an episodic format, BeyondCX teaches soft skills for delivering meaningful customer experiences
Sherril Hanson

SMG expands contact center and conversation analytics capabilities with CallMiner partnership

Sherril Hanson

15Five Reimagines People Development With the Launch of Career Hub

Latest Offering Goes Beyond Traditional Career Ladders to Drive Employee Engagement, Growth and Retention
Sherril Hanson

Pala Casino Spa Resort Partners with InMoment to Improve Customer Loyalty Post Pandemic

Sherril Hanson

Act-On Software Works With Zendesk to Provide Seamless Marketing Automation to Zendesk Sell

Act-On Software Works With Zendesk to Provide Seamless Marketing Automation to Zendesk Sell Lexi Baker The native integration adds Act-On’s powerful marketing automation solution to Zendesk’s industry-leading sales CRM offering
Sherril Hanson

Doxim Acquires Georgia-Based Multichannel Solutions Provider, Direct Technologies, Inc. (DTI)

Acquisition will further extend Doxim’s document composition and fulfilment expertise in healthcare, insurance, and financial services
Sherril Hanson

Pipedrive Introduces New Value-Based Growth Plans

Sherril Hanson

Optimizely Launches Data Core Service to Strengthen Digital Experience Platform

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