Insight Type: Industry News

Tailor-made, enterprise-grade contact center solution makes claims process smarter, convenient, and more efficient
Talkdesk Citizen Engagement enables U.S. state and local governments to streamline and simplify the benefits administration process and proactively communicate with constituents
SYNLAB rolls-out Feedtrail XM platform across more than 2,000 sites in 36 countries to maintain a continuous dialogue with patients and customers and improve day-to-day processes.
The technology will be integrated into the Zeta Marketing Platform and enrich proprietary data with 45M+ monthly high-fidelity consumer signals
European auto manufacturers provide OK-rated customer experience; websites lag person-to-person interactions to meet customers’ needs
The shift to digital delivery improved CX scores for banks across the UK, Germany, Italy, Spain, and France
German firm HUK-COBURG is the first European insurer to deliver an excellent-rated customer experience
Drop in Zoom’s Stock Pricing and US Justice Department’s Review Felled the Deal

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