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Insight Type: Industry News

Sherril Hanson

Thoma Bravo Completes Acquisition of Medallia

Alex Gaw

More Than 100,000 Brands Have Joined Amazon’s US Store This Year

Amazon Also Unrolls New Tools, Services, and Benefits for Sellers
Sherril Hanson

Huawei Wins 2021 TM Forum Best Implementation of Innovative Technology Solutions for Leveraging AI/ML to Drive CX Business Outcomes Proactively Catalyst Project

Sherril Hanson

Zendesk to Acquire Momentive and Its Iconic SurveyMonkey Platform

Sherril Hanson

Vonage and Etisalat Digital Announce Strategic Partnership, Offering Customised CPaaS solutions Across the UAE

Sherril Hanson

Sitel Group® Receives 2021 Customer Experience Innovation Award from CUSTOMER Magazine

The award honors Sitel Group for improving customer service technology through its innovative digital eyewear assistant campaign for Zenni
Sherril Hanson

Yext Announces Collaboration with Acquia to Deliver New AI Search Integrations

Data connectors and a new application make it easy for businesses to power modern AI-powered search experiences on their websites.
Sherril Hanson

involve.ai Hires Former SAP, LinkedIn Exec Mary Poppen to Start The Customer Intelligence Movement

Previously with Glint, LinkedIn’s people success platform, Poppen becomes Chief Strategy & Customer Officer at involve.ai
Sherril Hanson

Simon Data Deepens Its Data-Driven Personalization With Advanced Cross Channel Marketing Platform

Launch of Innovative New Capabilities and Extension of Market-Leading CDP Empowers Brands to Bring Dynamic Customer Experiences to Market Faster and Drive Business Results
Sherril Hanson

8×8 Delivers New XCaaS™ Enterprise Meetings Capabilities For Improved Company-Wide Collaboration

New Capabilities Enable Large Meeting Moderation and Engagement; Enhance Employee and Customer Experience
Sherril Hanson

RudderStack Announces Partnership with Amplitude to Enable Deeper Product Analytics

Sherril Hanson

Aternity Unifies Customer and Employee Digital Experience Management with New User Journey Intelligence

Aternity enables global enterprises to proactively manage the full digital journey and analyze its impact on business outcomes and the customer experience
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