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Insight Type: Industry News

Sherril Hanson

Espressive to Integrate with Microsoft Viva Connections to Provide Immediate, Autonomous Employee Self-help

Integration of Next Gen Virtual Support Agent Automates Resolution of Employee Questions and Issues in 9 Languages Across 14 Enterprise Departments
Sherril Hanson

Qualtrics Announces Launch of Public Offering

Sherril Hanson

New Survey Finds 94% of Respondents Believe Digital Transformation Initiatives Will Have a Positive Impact on Customer Experience, Yet Run Average of 5 Months Behind

Findings from Global Survey of 1,000 Business and IT Decision Makers Suggests More Strategic Alignment on Digital Transformation Will Alleviate at-Risk Projects
Sherril Hanson

Sharpen Recognized for Superior Overall Price, Performance, and Quality with Frost & Sullivan’s 2021 Customer Value Leadership Award

Sherril Hanson

Content Guru Awarded a Place on the NHS Shared Business Services Patient/Citizen Communications and Engagement Solutions Framework

Sherril Hanson

Dixa and weWow Launch Strategic CX Partnership for Scale-ups

Sherril Hanson

NICE CXone Achieves Perfect Vendor Satisfaction Scores Across 15 Categories in DMG Consulting Report

Receiving top satisfaction ratings, NICE CXone recognized for innovation and current product in cloud-based contact center infrastructure report
Sherril Hanson

eGain Knowledge Hub™ now available on Genesys® AppFoundry™

Embedded in the Genesys Cloud CX™ platform, eGain Knowledge Hub for Genesys™ delivers proactive knowledge and AI conversational guidance to empower contact center agents
Sherril Hanson

Contentsquare Helps Leading Constructions Materials Provider Cemex Drive Digital Growth

Sherril Hanson

QuestionPro Acquires Bryght AI

Adds powerful “conversational intelligence” analytics to its existing suite of research and survey services
Sherril Hanson

Forsta Partners with Lumoa to Deliver Powerful, AI-Driven Analytics To CX, EX and Market Research Professionals

Partnership will streamline open-ended feedback using artificial intelligence to drive better-informed decisions
Alex Gaw

Significant Disconnect Exists Between Consumers and Business Leaders on Issues of Trust

Leaders Tend to Overestimate Consumer Confidence Levels, While Reality Is Much Starker
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