Insight Type: Industry News

Robust Insights Present a More Holistic View of the Patient as a Consumer
The Officium team is making waves as innovators in the CX space
Entrepreneur and innovative global tech leader, Nicolas Darveau-Garneau, joins to support the company’s hyper-growth in Total Experience Management
New capabilities, pre-built solutions and cloud-based integrations make it easier to guide agents in real time, setup and customize conversation insights, and drive value beyond the contact center
Expansion will accelerate Globe’s time to market and provide compelling digital customer experience; following the successful implementation of Amdocs Catalog and Commerce solutions for Globe’s enterprise customers
Survey finds that e-commerce will reign during holidays, highlights frustrations that prompt cart abandonment
Five9 is growing at a rapid rate in Latin America, and its practical AI and automation solutions have placed it high on the innovation scale.
Leading Conversational AI company recognized in first-ever roundup of companies that proved management excellence