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Insight Type: Industry News

Sherril Hanson

Amplitude Announces Partnership With Snowflake to Combine the Data Cloud and Digital Optimization, Delivering Real-Time, Unified and Enriched Customer Insights

New integration seamlessly unites the best-in-class data cloud with #1 product analytics solution within Amplitude to break down data silos, enrich product data and accelerate innovation
Sherril Hanson

Marchex Launches Marchex Anywhere, Making Conversation Intelligence Available to Virtually Any Business

New Hub Expands Access to CPaaS, UCaaS and CCaaS platforms for Marchex Conversation Intelligence Products
Sherril Hanson

Penske Media Corporation Partners with Treasure Data to Transition its Business Model, Provide Meaningful Connections to Advertisers, and Create New Audience Experiences

Sherril Hanson

Talkdesk Announces Leadership, Expansion in Asia Pacific

Regional experts and growing momentum ignite company’s progress in carving a path around the world to meet the demand for better customer experiences
Sherril Hanson

Verint Customers Recognised for Excellence in Customer and Employee Engagement Initiatives at Engage 2021 EMEA

Sherril Hanson

UK’s Rapid Delivery Grocery Service, Weezy, Selects mParticle to Map the Customer Journey

From Bananas and Baby Food to Biscuits and Bubbly: mParticle Customer Data Infrastructure to Support a Rewarding Customer Experience from Order to Delivery
Sherril Hanson

Forrester Adds New Predictive Capability To Its FeedbackNow Solution To Help Businesses Proactively Anticipate And Address Customer Experience Issues

Sherril Hanson

Netformx SuccessXpert Automates Customer Success Management for Cisco CX Advanced Specialized Audits

Cisco Partner-ready CSM tool provides quick Time to First Value
Sherril Hanson

Simon Data Scores Top Leader Ranking from G2’s Momentum Grid for CDPs for Third Consecutive Quarter

Simon Advances in Overall Grid Report and Mid-Market Grid Report, and Earns Additional Recognition for Best Support for Third Successive Reporting Period
Sherril Hanson

FIVE9 REPORTS THIRD QUARTER REVENUE GROWTH OF 38% TO A RECORD $154.3 MILLION

51% Growth in LTM Enterprise Subscription Revenue
Alex Gaw

Retailers Deploy AI to Improve CX and Drive Revenue

Amazon’s Dominance, Supply Chain Disruptions, and Record Holiday Spending Are Projected
Keith Kirkpatrick

Improving CX in the Grocery Industry

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