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Insight Type: Industry News

Sherril Hanson

Qualtrics to Participate in Upcoming Investor Conferences

Sherril Hanson

Veytec Uses Netformx SuccessXpert to Rapidly Pass Cisco’s Advanced CX Specialization Audit

Out-of-the-box tool enabled Regional Cisco Partner to achieve audit quickly with no CSM platform customization
Sherril Hanson

Genesys Earns 2021 Great Place to Work Certification

Company culture resoundingly recognized for its inclusivity by employees
Sherril Hanson

Bret Taylor Promoted to Vice Chair and Co-CEO of Salesforce

Company Appoints Laura Alber and Oscar Munoz to its Board of Directors
Sherril Hanson

Sitel Group® Named Three-Time Winner at European Contact Centre & Customer Service Awards 2021

Sherril Hanson

Khoros and Opal Expand Trusted Partnership to Power Seamless Digital Engagement

Together, Khoros and Opal enable marketing teams to optimize brand voice, content creation and planning across channels and regions
Keith Kirkpatrick

Customer Success Teams Help Build Meaningful Customer Engagement

Revenue Growth, Churn Reduction, and Improved Brand Advocacy All Contribute to the Business Case for Expanding Customer Success Initiatives
Sherril Hanson

GetApp Future Of Work Survey Finds That How Employees Work—Not Where—Drives Satisfaction and Retention

Changes that businesses made during the pandemic aren’t standing up to current challenges in employee engagement and retention
Sherril Hanson

Mixpanel Wins Second Consecutive Proddy Award – Annual Awards Honor the World’s Best Digital Products

“Grammys for Product Managers” Recognizes Mixpanel as the Analytics Category Winner
Sherril Hanson

JANA Partners Demands Zendesk Board Immediately Terminate Proposed Acquisition of Momentive

Sherril Hanson

Delivering Actionable Online Customer Feedback in Real-Time: Joyned Announces Beta Launch of its “Tune In” Insights Product

Dynamic Focus Group Platform Allows Online Merchants to See What Shoppers Think before Purchases are Completed and Respond in the Moment
Sherril Hanson

Podium Releases Second Annual State of Local Business Report as Businesses and Consumers Navigate Continued Unpredictability

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