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Category: Enterprise Software, & Digital Workflows

Twilio and AWS Expand Partnership, Leveraging Predictive AI
Sherril Hanson

Twilio and AWS Expand Partnership, Leveraging Predictive AI

Amazon Sagemaker and Twilio Segment’s Customer Data Platform Work Together for Personalized CX
Sherril Hanson, Senior Analyst at The Futurum Group explores the recently expanded partnership between Twilio and AWS that promises to offer predictive insights for more personalized experiences.
Talking Open Source With Intel’s Arun Gupta at Open Source Summit 2023
tweiss@futurumresearch.com

Talking Open Source With Intel’s Arun Gupta at Open Source Summit 2023

Open Source Success Means Tying Open Source to Your Core Business at Every Step
Todd R. Weiss, senior analyst with The Futurum Group, shares his insights after talking open source with Intel’s Arun Gupta at Open Source Summit 2023, including what enterprise IT leaders must analyze about how their developers should participate in contributing code to open source development projects.
Pixar, Adobe, Apple, and Others Announce Alliance for OpenUSD
Keith Kirkpatrick

Pixar, Adobe, Apple, and Others Announce Alliance for OpenUSD

New Consortium Will Promote Standardization, Development, Evolution, and Growth of 3D Content Industry
Keith Kirkpatrick, Research Director at The Futurum Group, covers the announcement of the Alliance for OpenUSD, a consortium announced to support the development of a 3D content standard and innovation, and discusses the need for such a standard with technology that can be deployed across a plethora of use cases and industries.
Amazon Introduces AWS HealthScribe to Enhance Patient Medical Care
Clint Wheelock
Clint Wheelock

Amazon Introduces AWS HealthScribe to Enhance Patient Medical Care

Clint Wheelock, Chief Research Officer at The Futurum Group, examines AWS HealthScribe, a collaboration between Amazon and HealthScribe to improve clinical healthcare documentation and patient outcomes.
Rison Software’s VirtIX 360° Platform Is Now on Microsoft Appsource
Sherril Hanson

Rison Software’s VirtIX 360° Platform Is Now on Microsoft Appsource

The Employee Engagement Platform Offers an AI-Powered Solution for People Analytics, Performance, and Wellbeing
Sherril Hanson, Senior Analyst at The Futurum Group covers Rison Software’s announcement that its cloud-based employee engagement platform, VirtIX 360° is now available on the Microsoft Appsource platform.
Qualcomm Runs the Table at Samsung Unpacked 2023
Daniel Newman

Qualcomm Runs the Table at Samsung Unpacked 2023

The Six Five team discusses Qualcomm at Samsung Unpacked 2023.
ServiceNow Announces AI Lighthouse Program to Fast-Track GenAI Adoption
Keith Kirkpatrick

ServiceNow Announces AI Lighthouse Program to Fast-Track GenAI Adoption

New Program Combines an AI Front End, Development and Compute Resources, and AI Transformation Services
Keith Kirkpatrick, Research Director at The Futurum Group covers the announcement of AI Lighthouse, a program launched by ServiceNow, Nvidia, and Accenture, to help clients quickly develop and scale generative AI, and ponders whether this offering could be viewed as a “generative-AI-in-a-box” offering, albeit a complex and customizable one.
Sherril Hanson

NICE Reveals Two New AI Announcements

ElevateAI’s 1K Every Day and Enlighten Actions Industry Benchmarks Are Launched
Sherril Hanson, Senior Analyst at The Futurum Group shares her insights on two new AI-related announcements from NICE. One initiative will help broaden the usage of Elevate AI by offering 1,000 free transcriptions and CX insights daily and the other provides access to benchmarking data.
Microsoft’s Zero-Upcharge Copilot Strategy May Elevate GenAI Adoption
Keith Kirkpatrick

Microsoft’s Zero-Upcharge Copilot Strategy May Elevate GenAI Adoption

Dynamics 3Enterprise and Premium Customers Can Access Copilot Within Their Existing Licenses
Keith Kirkpatrick, Research Director at The Futurum Group shares his insights into Microsoft’s decision to provide Copilot GPT features within the license terms of its Enterprise and Premium versions of the Dynamics 365 family of products, and discusses the benefits and challenges for the company and its customers.
New CX Wins with Flytxt, Sprinklr, CleverTap, 8x8, and InMoment
Alex Gaw

New CX Wins with Flytxt, Sprinklr, CleverTap, 8×8, and InMoment

Partnerships Span the Globe to Include Mobicom, Pronovias, SpiceJet, Kubota Tractor Corporation, and Jack in the Box
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers Flytxt, Sprinklr, CleverTap, 8x8, and InMoment—and how their tie-ups benefit partners including Mobicom, Pronovias, SpiceJet, Kubota Tractor Corporation, and Jack in the Box.
eGain and Talkdesk Partnership Elevates Agent and Customer Experience
Sherril Hanson

eGain and Talkdesk Partnership Elevates Agent and Customer Experience

Knowledge Automation and Enhanced Digital Capabilities Integrations Are Offered
Sherril Hanson, Senior Analyst at The Futurum Group, reviews the latest partnership announcement from eGain, an integration with Talkdesk that will offer knowledge and digital capabilities to support agent productivity and workflow and provide a better customer experience.
Fiserv Announces Nearly 100 Client Commitments to FedNow Real-Time Transaction Service
Keith Kirkpatrick

Fiserv Announces Nearly 100 Client Commitments to FedNow Real-Time Transaction Service

Mediapolis Savings Bank and Salem Five Bank Go Live at Launch of Instant Payment Rail via Fiserv
Keith Kirkpatrick, Research Director at The Futurum Group, focuses on the recent announcement by Fiserv on the launch of FedNow, the Federal Reserve’s instant payment service, and discusses the benefits of real-time payments for customers, businesses, and payment processors.
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