Dave Raffo, Senior Analyst at The Futurum Group, dissects Lamina CTO Greg Diamos’ step-by-step account of how the startup built its LLM Superstation on AMD Instinct GPUs....
On this episode of The Six Five Webcast, hosts Patrick Moorhead and Daniel Newman discuss Qualcomm Snapdragon Summit 2023, NVIDIA creating Arm-based SOC, and the latest earnings from Microsoft, Google,...
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives Emplifi, LiveVox,...
Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights into Cisco Webex contact center-related announcements at WebexOne. AI will be used to reduce contact center agent burnout and...
Sherril Hanson, Senior Analyst at The Futurum Group, interviews Dr. Ben Granger, chief workplace psychologist at Qualtrics, and shares insights into how Southwest Airlines is supporting frontline workers and the...
The Futurum Group’s Daniel Newman and Keith Kirkpatrick cover ServiceNow’s Q3 2023 earnings and discuss how the company’s strong AI strategy and execution plan are delivering robust results to customers...
In this episode of Enterprising Insights, The Futurum Group's Research Director Keith Kirkpatrick is joined by Clint Wheelock discuss low-code/no-code development platforms, and discuss the benefits, challenges, and key players...
Sherril Hanson, Senior Analyst at The Futurum Group, provides insights into Intradiem’s new agent attrition predictor that can help assess burnout and offer recommendations....
Sherril Hanson, Senior Analyst at The Futurum Group, dives into 8x8’s new video functionality in its contact center solution. Agents can now natively provide a video interaction directly from Agent...
The Futurum Group’s Daniel Newman and Keith Kirkpatrick cover Microsoft’s Q1 2024 earnings and discuss how the company’s laser-like focus on AI and cloud computing are helping to drive revenue....
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