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Category: Enterprise Software, & Digital Workflows

Is Zendesk’s AI Voice Expansion Enough to Disrupt the Contact Center Market?
Keith Kirkpatrick
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Is Zendesk’s AI Voice Expansion Enough to Disrupt the Contact Center Market?

Zendesk Completes Local Measure Acquisition, Expanding AI-Driven Voice and Contact Center Capabilities via AWS Integration
Keith Kirkpatrick, Research Director at Futurum, explores Zendesk’s completed acquisition of Local Measure and what it means for enterprise contact centers and AI voice deployment.
Driving AI Infrastructure: Innovations from Dell and Broadcom - Six Five On The Road
Daniel Newman

Driving AI Infrastructure: Innovations from Dell and Broadcom – Six Five On The Road

David Schmidt and Jas Tremblay join us to share insights on shaping the future of AI infrastructure with Dell's and Broadcom's latest innovations. They delve into PCIe technology, AI server ecosystem, and the importance of open standards.
SMB Modernization: What’s Dell Technologies Doing to Support AI Growth - Six Five Media at Dell Technologies World
Daniel Newman

SMB Modernization: What’s Dell Technologies Doing to Support AI Growth – Six Five Media at Dell Technologies World

Erik Day and Jillian Mansolf from Dell Technologies join us to share insights on democratizing AI for SMBs, challenging the notion that AI is only for large enterprises and showcasing the transformative potential AI holds for businesses of all sizes.
Powering the Future of Work: Dell Tech & Glean’s AI Collaboration - Six Five On The Road
Daniel Newman

Powering the Future of Work: Dell Tech & Glean’s AI Collaboration – Six Five On The Road

Sam Grocott from Dell Technologies and Jay Philip from Glean join to shed light on their AI-enabled collaboration aimed at transforming the future of work.
The Role of Services in Enabling AI & Driving Customer Value - Six Five On The Road
Daniel Newman

The Role of Services in Enabling AI & Driving Customer Value – Six Five On The Road

Doug Schmitt, CIO and President at Dell, explores Dell Tech's AI-driven transformation and the evolving Services portfolio on this Six Five episode.
What You Missed at Dell Technologies World 2025—And Why It Matters - Six Five On The Road
Daniel Newman

What You Missed at Dell Technologies World 2025—And Why It Matters – Six Five On The Road

Join Patrick Moorhead and Daniel Newman as they dissect the highlights of Dell Technologies World 2025, offering expert insights on breakthroughs and future tech trends.
Salesforce Announces Flex Credit Pricing
Keith Kirkpatrick
,

Salesforce Announces Flex Credit Pricing

The SaaS Vendor Provides Customers and Prospects With More Flexibility Around AI Agent Pricing, and Reaffirms Its Goal of Demonstrating the Value of AI to Its Customers
Keith Kirkpatrick, Research Director at Futurum, discusses Salesforce’s new pricing strategy, which incorporates a consumption-based component, and discuss the potential impact on its customers and competitors in the SaaS marketplace.
Can Zoho’s Unified Payment Stack Streamline the Order-to-Cash Journey?
Keith Kirkpatrick
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Can Zoho’s Unified Payment Stack Streamline the Order-to-Cash Journey?

Zoho Launches Zoho Payments To Bring Native Payment Capabilities to US Businesses, Strengthening Operational Workflows and Boosting Financial Visibility
Keith Kirkpatrick, Research Director at Futurum, shares insights on Zoho Payments and how its in-house payment stack aims to reduce financial workflow friction and improve transaction success rates across business operations.
Is Zoho’s Zia the Missing Link for Company-Wide CRM Adoption?
Keith Kirkpatrick
,

Is Zoho’s Zia the Missing Link for Company-Wide CRM Adoption?

Zoho Adds Generative AI and Orchestration Tools to Its CX Platform, Expanding CRM Usage Beyond Sales Teams
Keith Kirkpatrick, Research Director at Futurum, shares insights on Zoho’s CRM for Everyone and how Zia-powered AI tools like Ask Zia are enabling prompt-based reports, workflows, and no-code customization for broader CRM adoption.
Oracle Applications + Industries Summit: Embedding AI and Driving ROI?
Keith Kirkpatrick
,

Oracle Applications + Industries Summit: Embedding AI and Driving ROI?

Industry Analysts Get a Sneak Peak of the New Innovations That Are Being Deployed Within Oracle and NetSuite Products, With an Eye on Redefining the User Experience, Utilization of Data, and Agentic Workflows
Keith Kirkpatrick, Research Director with Futurum, covers the news from Oracle’s Applications + Industries Analyst Event, and discusses the impact on Oracle, NetSuite, and others vendors in the market.
Scaling Smarter: Empowering Partners to Deploy AI with Ease - Six Five On the Road
Tiffani Bova
Tiffani Bova

Scaling Smarter: Empowering Partners to Deploy AI with Ease – Six Five On the Road

Kareem Yusuf, Ph.D. at IBM joins Tiffani Bova to discuss how IBM is enabling partners to deploy AI with ease, leveraging open ecosystems for innovation and growth.
IBM Think 2025 - Watsonx Platform Fuels Agentic AI and Hybrid Cloud Value
Brad Shimmin
Nick Patience & Brad Shimmin
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IBM Think 2025 – Watsonx Platform Fuels Agentic AI and Hybrid Cloud Value

Key Announcements Center on watsonx.orchestrate, watsonx.data, and Granite 4.0, as IBM Aims to Make AI Agents and Unstructured Data Pivotal for Enterprise Transformation
Nick Patience and Brad Shimmin, analysts at Futurum, share insights on IBM Think 2025, where IBM showcased advancements in its watsonx platform, focusing on IBM Agentic AI, unstructured data, and hybrid cloud to drive enterprise value.
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