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Category: Enterprise Software & Digital Workflows

CX research reports
March 7, 2022

New Research from SugarCRM, Eagle Hill, Adobe, Blueshift, and Qualtrics

March 3, 2022

Salesforce Reports Record Q4 and FY2022 Revenue as Strong Gains Seen in Subscription, Support and Professional Services Sales

Futurum Research analysts Daniel Newman and Todd R. Weiss dissect Salesforce’s latest Q4 and FY2022 earnings report, which saw the CRM vendor bring in record revenue of $7.3B and $26.49B,...
March 2, 2022

T-Mobile Capitalizes on Real-Time Feedback

Clint Wheelock
March 2, 2022

Carnival Cruise Line Sets Sail with Verint

Clint Wheelock
March 2, 2022

7-Eleven Improves Case Efficiency by Prioritizing Customer Feedback

Clint Wheelock
chatbot customer support
March 2, 2022

Evaluating Chatbots for Customer Support Applications

March 1, 2022

MWC 2022: Qualcomm and the Metaverse

Futurum analyst Michael Diamond covers Qualcomm CEO Cristiano Amon’s announcement in his MWC 2022 keynote of a partnership with ByteDance, TikTok’s parent company, coupled with insight on his vision on...
February 28, 2022

Treasure Data Releases a Customer Journey Orchestration Solution

Futurum's principal analyst Daniel Newman covers Treasure Data's launch of the Treasure Data Journey Orchestration tool offering insights into how this will help marketers make the most of their customer...
Zoom Contact Center
February 28, 2022

Zoom Launches New Contact Center CX Offering

February 28, 2022

Qualcomm and Rakuten Collaboration

The Six Five team talks the collaboration between Qualcomm and Rakuten Symphony....
February 28, 2022

Talking MWC, $DELL, Qualcomm Partnerships, Lenovo, $TMUS, $HPE and More – The Six Five Webcast

Talking MWC, $DELL, Qualcomm Partnerships, Lenovo, $TMUS, $HPE and More. A new episode of The Six Five Webcast with hosts Patrick Moorhead and Daniel Newman....
CRM gap between perception and reality
February 25, 2022

Validity Report: Confidence in CRM Does Not Match Reality

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