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Category: Enterprise Software, & Digital Workflows

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Sue Marek

COVID-19 Forces Telecom Operators to Adapt Their Customer Service Operations

From touchless retail to remote customer service, telecom operators are evolving their CX tools to adapt to the ongoing demands of the pandemic
Alex Gaw

ASAPP Report: Why Turnover of US Contact Center Agents Is So High

Up to 40% of Agents Leave Their Jobs Each Year, Impacting CX
Daniel Newman

Making Markets EP6: Earnings and Investor Day Updates Week Ending September 17, 2021 — Oracle, Cisco

On this episode of The Making Markets podcast, host Daniel Newman shares his insights on earnings and Investor Day updates from Oracle and Cisco.
Alex Gaw

Growth Equity Firm Volition Capital Adopts No-Code Platform from Creatio

Creatio’s Core CRM Platform Replaces Volition’s Legacy System
Keith Kirkpatrick

Delivering a Great B2B Customer Experience

Alex Gaw

Alvaria Announces Two New Application Suites for the Enterprise

CX Suite and EX Suite Form Part of Alvaria Enterprise Contact Center Portfolio
Daniel Newman

Zoom Puts Another $30 Million Behind Neat

Daniel Newman

Cisco Webex Partners with Google Meet

Daniel Newman

Poly Announces New Video Conferencing Tools at Zoomtopia 2021

Futurum’s Principal Analyst Daniel Newman breaks down the Poly’s announcement from Zoomtopia 2021 including the new video conferencing tools Poly Studio X70 and Poly Studio E70. He also examines how this announcement solidifies Poly’s positioning as a leader in providing technology that enables hybrid work.
Shelly Kramer

Zoom’s Zoomtopia 2021 — Zoom is Not Playing When it Comes to Conferences, Events, Contact Center and Leveling Up Collaboration Offerings

Futurum lead analyst Shelly Kramer breaks down the announcements from Zoom’s Zoomtopia 2021 event where it’s clear that Zoom is not playing when it comes to conferences, events, the contact center, and leveling up collaboration offerings to meet the needs of the hybrid workplace.
Daniel Newman

Making Markets EP5: Tech Earnings, September 3, 2021 — HPE, Zoom

On this episode of The Making Markets podcast, host Daniel Newman shares his insights on the market’s positive reaction to earnings for HPE and Zoom.
Shelly Kramer

Zoom Adds $30 Million to its Investment in Neat, Video Device Vendor

Futurum’s lead analyst Shelly Kramer covers Zoom’s investment of an additional $30M in the video device and as-a-Service hardware offerings company. Zoom and Neat continue to ride the hybrid workplace trend that is clearly here to stay, and this move not only puts other Zoom hardware partners on notice, it provides a hedge against other providers’ vertical stacks.
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