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Category: Enterprise Software, & Digital Workflows

Daniel Newman

Salesforce Reports Record Q4 and FY2022 Revenue as Strong Gains Seen in Subscription, Support and Professional Services Sales

Futurum Research analysts Daniel Newman and Todd R. Weiss dissect Salesforce’s latest Q4 and FY2022 earnings report, which saw the CRM vendor bring in record revenue of $7.3B and $26.49B, respectively.
Clint Wheelock
Clint Wheelock

T-Mobile Capitalizes on Real-Time Feedback

Clint Wheelock
Clint Wheelock

Carnival Cruise Line Sets Sail with Verint

Clint Wheelock
Clint Wheelock

7-Eleven Improves Case Efficiency by Prioritizing Customer Feedback

chatbot customer support
Keith Kirkpatrick

Evaluating Chatbots for Customer Support Applications

Chatbots Are Evolving From Rules-Based Systems to Understanding Language and Intent, Increasing Functionality and Requiring More Assurance of Proper Functioning
mdiamond@futurumresearch.com

MWC 2022: Qualcomm and the Metaverse

Futurum analyst Michael Diamond covers Qualcomm CEO Cristiano Amon’s announcement in his MWC 2022 keynote of a partnership with ByteDance, TikTok’s parent company, coupled with insight on his vision on how the firm’s Snapdragon chips and Spaces XR Developer Platform will play a key role the global Metaverse market in the future.
Daniel Newman

Treasure Data Releases a Customer Journey Orchestration Solution

Futurum's principal analyst Daniel Newman covers Treasure Data's launch of the Treasure Data Journey Orchestration tool offering insights into how this will help marketers make the most of their customer data.
Zoom Contact Center
Alex Gaw

Zoom Launches New Contact Center CX Offering

The New Solution Is Video Optimized and Has Unified Communications Capabilities
Daniel Newman

Qualcomm and Rakuten Collaboration

The Six Five team talks the collaboration between Qualcomm and Rakuten Symphony.
Daniel Newman

Talking MWC, $DELL, Qualcomm Partnerships, Lenovo, $TMUS, $HPE and More – The Six Five Webcast

Talking MWC, $DELL, Qualcomm Partnerships, Lenovo, $TMUS, $HPE and More. A new episode of The Six Five Webcast with hosts Patrick Moorhead and Daniel Newman.
CRM gap between perception and reality
Alex Gaw

Validity Report: Confidence in CRM Does Not Match Reality

CRM Data Once Thought Good Turned Out to Be of Poor Quality, Costing Sales
Ron Westfall

MWC 2022: Dell Intros New Open Telco Solutions and Works with Marvell to Spur Open RAN

Dell Technologies introduces new telco solutions and services, including Dell Telecom Multi-Cloud Foundation and Dell Open RAN Accelerator, to strengthen the open telecom ecosystem cause and CSP transitions toward open, cloud-native networks. Futurum’s Ron Westfall examines why Dell’s new solutions and services can boost CSP confidence in using distributed server capabilities across multi-cloud architectures, including especially working with Marvell to deliver open, virtualized 5G RAN architectures that are key to accelerating broader open 5G networking.
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