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Category: Digital Leadership & CIO

Amdocs Delivers a Telecom-Focused Autonomous Retail Store
Keith Kirkpatrick

Amdocs Delivers a Telecom-Focused Autonomous Retail Store

CSP’s Services Division Brings Together Multiple Partners and Technologies to Support New Customer Journeys and Shopping Experiences
Keith Kirkpatrick, Research Director at The Futurum Group, covers Amdocs’ launch of a telco-focused retail store, highlighting how existing, non-invasive tracking technology can be used to create seamless and friction-free autonomous experiences.
Samsung Galaxy Watch Highlights the Value of Accessibility Innovation
Olivier Blanchard
Olivier Blanchard

Samsung Galaxy Watch Highlights the Value of Accessibility Innovation

In Honor of International Day of Persons with Disabilities, Samsung Highlighted the Galaxy Watch’s Innovative Touch-Free Universal Gestures Feature
Olivier Blanchard, Research Director at The Futurum Group, shares his insights on how the Galaxy Watch Universal Gestures suggests that intuitive touch-free UI is quietly becoming a core throughline of mainstream smartwatch adoption.
New Zoom Feature on Apple TV 4K Aims to Improve Meeting Accessibility
Craig Durr
Craig Durr

New Zoom Feature on Apple TV 4K Aims to Improve Meeting Accessibility

Zoom for Home TV Is the First Third-Party Conferencing App to be Available for Apple TV
Craig Durr, Research Director at The Futurum Group, examines the new Zoom feature on Apple TV 4K aimed at improving the remote meeting experience.
‘Tis the Season: CX “Must Haves” for High-Volume Travel Periods
Sherril Hanson

‘Tis the Season: CX “Must Haves” for High-Volume Travel Periods

In our latest Market Insight Report, ‘Tis the Season: CX “Must Haves” for High-Volume Travel Periods, we dive into the five must haves for high-volume travel periods, and what companies can do to keep the relationship as positive as possible for their customers with supporting CX technologies and strategies.
An Inside Look at Lattice Semiconductor's Latest FPGAs - Six Five in the Booth
Daniel Newman

An Inside Look at Lattice Semiconductor’s Latest FPGAs – Six Five in the Booth

On this episode of The Six Five – In the Booth, hosts Daniel Newman and Patrick Moorhead are joined by Lattice’s Deepak Boppana, for an inside look at Lattice Semiconductor’s latest Avant FPGAs, designed for advanced connectivity like datapath applications, and flexible interface bridging and optimized compute for system expandability.
Delivering Personalized Outreach via Dynamics 365 Customer Insights
Daniel Newman & Keith Kirkpatrick

Delivering Personalized Outreach via Dynamics 365 Customer Insights

In our latest Research Brief, Delivering Personalized Outreach via Dynamics 365 Customer Insights, completed in partnership with Microsoft, The Futurum Group covers demand drivers for greater personalization and discusses the ways in which organizations must engage with customers to create personalized, curated journeys that meet their needs and exceed their expectations.
AWS re:Invent: With an Eye on AI, AWS Adds, Enhances Storage Services
Dave Raffo

AWS re:Invent: With an Eye on AI, AWS Adds, Enhances Storage Services

Hyperscaler Adds New Tiers, Performance Bumps for Unstructured Data
Dave Raffo, Senior Analyst at The Futurum Group, looks at file and object storage announcements at AWS re:Invent 2023 and how they fit with the hyperscaler’s generative AI strategy.
5G Factor: 5G FWA Gaining
Ron Westfall & tweiss@futurumresearch.com

5G Factor: 5G FWA Gaining

An Assessment of Key Developments Across the 5G-IoT Ecosystem Including T-Mobile Verizon Spur FWA, New Nokia FastMile Products, and Ericsson FWA Tariff Views
The Futurum Group’s Ron Westfall and Todd R Weiss review key 5G FWA developments including the T-Mobile Verizon 5G FWA horse race, Nokia’s new FastMile FWA products, and Ericsson’s recommendations on 5G FWA plans.
Enhancing Sales and Service Efficiency via Microsoft Sales Copilot
Daniel Newman & Keith Kirkpatrick

Enhancing Sales and Service Efficiency via Microsoft Sales Copilot

In our latest Research Brief, Enhancing Sales and Service Efficiency via Microsoft Sales Copilot, completed in partnership with Microsoft, The Futurum Group discusses Microsoft Sales Copilot, designed to allow the automated generation of content, the surfacing of insights, and the creation of recommended actions, all without switching applications or interrupting a typical workflow.
New Generative AI Capabilities for Amazon Connect
Sherril Hanson

New Generative AI Capabilities for Amazon Connect

Enhancements Will Support Improved CX and Agent Productivity
Sherril Hanson, Senior Analyst at The Futurum Group, breaks down the Amazon Connect announcements at the busy AWS re:Invent event. These generative AI-supported enhancements will provide an improved customer experience and operational efficiencies.
Synopsys Revenue Hits $1.6B in Q4, Up 25% YoY, Beating Estimates
Daniel Newman & tweiss@futurumresearch.com

Synopsys Revenue Hits $1.6B in Q4, Up 25% YoY, Beating Estimates

For Full FY 2023, Synopsys Revenue Totaled $5.8 Billion, Up 15% YoY
The Futurum Group’s Daniel Newman and Todd R. Weiss share their insights as semiconductor EDA and IP vendor Synopsys reports revenue of $1.6 billion in Q4, up 25% YoY, beating estimates.
The Six Five on the Road at the Lattice Developers Conference
Daniel Newman

The Six Five on the Road at the Lattice Developers Conference

On this episode of The Six Five – On The Road, hosts Daniel Newman and Patrick Moorhead are joined by Lattice’s Jim Anderson, Esam Elashmawi, and Steve Douglass during the Lattice Developers Conference for a conversation on the key themes of the event, the latest announcements and more.
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