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Author:
Clint Wheelock
September 9, 2021
Clint Wheelock
Industry News
New Automation and AI Innovations from Service Cloud Transform the Contact Center to a Digital HQ for Service Teams
September 8, 2021
Clint Wheelock
Industry News
Acquia to Acquire Widen, Advancing Acquia Open Digital Experience Platform
September 8, 2021
Clint Wheelock
Industry News
Zeotap brings in Liberty Global Ventures in Series C funding round extension
September 7, 2021
Clint Wheelock
Industry News
Medallia Announces Expiration of “Go-Shop” Period
Acquisition by Thoma Bravo Expected to Close in 2021
September 6, 2021
Clint Wheelock
Industry News
Qualtrics Announces Significant Expansion Plans to Support Customer Growth Across EMEA
Company to hire 1,000 employees across region by 2024
September 1, 2021
Clint Wheelock
Industry News
Despite a Rise in Demand by Consumers for Greater Personalization, Only 30% of Retail Contact Centers Are Using AI at Scale
New Talkdesk Research report, ‘Powering Retail Growth: The Next Generation of Contact Centers,’ offers insights into the technology investments that will be needed to support growing customer expectations
September 1, 2021
Clint Wheelock
Industry News
IQVIA Launches New A.I.-Powered MI Contact Center For Life Sciences
August 31, 2021
Clint Wheelock
Industry News
SKEEPERS Acquires MyFeelBack and Mediatech-CX; Launches the Ultimate Low-Code, Omnichannel Customer Feedback Platform, CX Management
Brands such as Nespresso, L’Oreal, Clarins, MetLife, BRP and Hilti among first customers
August 30, 2021
Clint Wheelock
Industry News
Qualtrics Launches EX25, Modernizing the Approach to Managing the Employee Experience
New Framework Enables Employers to Understand and Respond to the Evolving Expectations of Today’s Employees
August 30, 2021
Clint Wheelock
Industry News
Amplitude Announces Filing of Registration Statement for Proposed Direct Listing of its Class A Common Stock
August 26, 2021
Clint Wheelock
Industry News
Medallia Announces Medallia Marketing Experience on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace
Customers can now leverage unified data to personalize customer experiences across channels.
August 25, 2021
Clint Wheelock
Industry News
Dentsu Indonesia launches Merkle and takes customer experience management to the next level
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