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Author: Alex Gaw

CX customer wins and case studies
April 5, 2022

Customer Wins for Workday, Informatica, SAS, Freshworks, and Five9

April 4, 2022

M&A and Funding: Leapsome, Level AI, Alliants, AmplifAI, and Optimove

CX research reports
April 1, 2022

New Research from AllCloud, Uberall, MIT SMR, Macro 4, and Sorted

cloud contact center as a service
March 29, 2022

Google Launches Cloud Contact Center AI Platform

cx customer wins and case studies
March 28, 2022

Customer Wins for Talkdesk, Veeva, Keap, Adobe, Walgreens, and Microsoft

customer data analytics
March 24, 2022

Zeta Acquires ArcaMax to Enhance Data Cloud

customer feedback management
March 23, 2022

North Highland Acquires Decooda to Accelerate Data-Driven Insights

CX funding and acquisitions
March 22, 2022

Funding and M&A: Emplifi, Birdeye, inFeedo, Affogata, and Dixa

CX research reports
March 21, 2022

New Research from Frost & Sullivan, Qualtrics, Mendix, Nudge, and Yotpo

government citizen experience
March 21, 2022

Human-Centered Design and Personnel Are Key to CX Improvements

customer wins and case studies
March 17, 2022

Customer Wins for Sprinklr, goHappy, Algolia, Veeva, and ActiveCampaign

irs taxpayer experience
March 16, 2022

IRS Creates Taxpayer Experience Office to Improve Taxpayer CX

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