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Author: Alex Gaw

CX customer wins and case studies
Alex Gaw

Customer Wins for Workday, Informatica, SAS, Freshworks, and Five9

CX Benefits Enjoyed by Gorillas, Saudi Airlines, The Nature Conservancy, Collinson Group, and European Tour
Alex Gaw

M&A and Funding: Leapsome, Level AI, Alliants, AmplifAI, and Optimove

Four CX Firms Secure Fresh Funds; Optimove Acquires Kumulos
CX research reports
Alex Gaw

New Research from AllCloud, Uberall, MIT SMR, Macro 4, and Sorted

Reports Tackle Middle Market and Salesforce, Hybrid Customer Journeys, AI for CX Champions, UK Self-Service, and Delivery Experience
cloud contact center as a service
Alex Gaw

Google Launches Cloud Contact Center AI Platform

Expanding From Former Suite of Services, Platform Features AI, Scalability, and CRM Integration
cx customer wins and case studies
Alex Gaw

Customer Wins for Talkdesk, Veeva, Keap, Adobe, Walgreens, and Microsoft

Happy Customers Include Iberostar, Teva Pharmaceuticals, Fully Promoted, and BMW Group
customer data analytics
Alex Gaw

Zeta Acquires ArcaMax to Enhance Data Cloud

The Deal Will Also Extend Zeta Marketing Platform Capabilities
customer feedback management
Alex Gaw

North Highland Acquires Decooda to Accelerate Data-Driven Insights

Acquisition Will Show the “Why” Behind What Motivates Customers or Employees
CX funding and acquisitions
Alex Gaw

Funding and M&A: Emplifi, Birdeye, inFeedo, Affogata, and Dixa

CX Firms Make Waves, Generate Fresh Capital and Equity Investments
CX research reports
Alex Gaw

New Research from Frost & Sullivan, Qualtrics, Mendix, Nudge, and Yotpo

Reports Tackle Organizational, Worker, and Consumer Issues
government citizen experience
Alex Gaw

Human-Centered Design and Personnel Are Key to CX Improvements

Officials from VA, USCIS, NetImpact, and ServiceNow Offer Assessment in CX Forum
customer wins and case studies
Alex Gaw

Customer Wins for Sprinklr, goHappy, Algolia, Veeva, and ActiveCampaign

Customers From New Collaborations Include BWT Alpine F1 Team, Hand & Stone Massage, Gymshark, Tec-Med, and Made For Freedom
irs taxpayer experience
Alex Gaw

IRS Creates Taxpayer Experience Office to Improve Taxpayer CX

New Office Will Focus on Bettering All Aspects of Taxpayer Transactions
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