Today’s retailers have undergone tremendous shifts in the last few years. The pandemic, supply chain shortages, and changing customer behaviors have forced retailers to change business operations — and fast. 

Retailers today must be everywhere a customer is — online, in an app, and in-store. They need timely insight into customer behavior as well as constant visibility into supply chains to ensure that customers are engaged and can find the products that they want when they want them. 

In our latest report, Retailers Prioritize Resiliency in Physical and Digital Stores to Protect and Grow Businesses — done in partnership with Microsoft— we examine the possible ties between the use of retail technology and perceptions of resiliency, both today and in the future. 

This report offers an inside look at the the goals, priorities, and investments in retail across the globe given the current retail environment. We share the findings of our recent study on the subject informed by the opinions of 1,200 retailer executives globally, with twenty-six percent of respondents identifying as their company’s CEO.

In this research paper, you will learn:

• How resiliency is defined in terms of retail strategy
• The primary threats to current and future resiliency
• How customer experience is associated with resiliency
• How embracing new technology can dictate greater reported resiliency
• Why empowering store associates leads to greater resiliency
• What goals and strategies resilient retailers prioritize 

Our research suggests that embracing and using technology is an essential part of retail resiliency. For a complete dive into our current study and our thoughts and considerations for retailers looking to remain or increase resiliency, download your copy of Retailers Prioritize Resiliency in Physical and Digital Stores to Protect and Grow Businesses, today.