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A Look at How a Next Gen IT Support Experience Can Deliver Significant Business Value

Driven by the global climate, the acceleration of digital technology adoption, changing consumption models, the shift to remote work, and the reworking of business operational models, organizations across the world have had to rethink how technologies are not only implemented but supported as well.  

Traditional IT support models, with a heavy emphasis on identifying and fixing technical issues, are proving to be inadequate in meeting the demands of more digital, distributed, and dynamic business models and operational requirements. IT support programs must evolve to meet current and future needs, moving beyond the traditional “troubleshoot and fix it” approach, to one of leveraging IT as a mechanism to deliver more business value.

In our latest research brief, A Look at How a Next Gen IT Support Experience Can Deliver Significant Business Value — done in partnership with HPE — we explore the current challenges organizations face when it comes to IT support. The brief examines the need for flexible, value-focused IT support solutions and the benefits the right support solution can bring.

In this research brief you’ll learn:

  • Why the traditional IT model has changed in the last decade
  • How IT support can create business value in a new model
  • An overview of HPE’s PointNext Tech Care, including the key benefits identified by Futurum Research

When it comes to IT support, agility, scalability, and speed are table stakes in today’s business climate. ITDMs must understand the needs of their organization in order to find the right partner and solution. If you are interested in learning more about HPE’s PointNext Tech Care and how it can change your organization, download your copy of A Look at How a Next Gen IT Support Experience Can Deliver Significant Business Value today.

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Author Information

Daniel is the CEO of The Futurum Group. Living his life at the intersection of people and technology, Daniel works with the world’s largest technology brands exploring Digital Transformation and how it is influencing the enterprise.

From the leading edge of AI to global technology policy, Daniel makes the connections between business, people and tech that are required for companies to benefit most from their technology investments. Daniel is a top 5 globally ranked industry analyst and his ideas are regularly cited or shared in television appearances by CNBC, Bloomberg, Wall Street Journal and hundreds of other sites around the world.

A 7x Best-Selling Author including his most recent book “Human/Machine.” Daniel is also a Forbes and MarketWatch (Dow Jones) contributor.

An MBA and Former Graduate Adjunct Faculty, Daniel is an Austin Texas transplant after 40 years in Chicago. His speaking takes him around the world each year as he shares his vision of the role technology will play in our future.

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